"Reception was very welcoming on arrival, and having a porter take our luggage to our room was a really welcome touch! It It’s a shame that two days later we experienced a really rude team member who was very dismissive about getting our pool towels changed. We were unaware on the changing days, so challenged this as we had just seen her give out two towels to the guests in the queue before us. Whilst we apologised for not being aware of this, she eye rolled and then gave us the towels anyway?!!! Very odd behaviour!
The team in the restaurants, the maids, the bar team- they were all super friendly!
The room has too much furniture in it. The two round tables next to the bed were unnecessary, and the large bench style furniture under the TV is too big for the room, a small dresser would suit much better. The bathroom needed re-grouting as looked grubby, and a sliding door on the shower would be super helpful to prevent the flooding of the bathroom floor. The seating on the generous sized balcony is poor quality and uncomfortable- sun loungers would be really appreciated up there to make use of the sea view and sunshine during the afternoon and evening sunset.
The food was gorgeous every meal there was plenty on offer, however the hotel as whole would benefit from dining allocations to prevent the busy periods and the rush between 6:30-8:30. As a couple, we found all meal times to be quite stressful with the amount of young families getting dinner- the restaurant is very noisy and lacks atmosphere- other than chaos!
The lifeguards are next to useless. We mainly used the pool by the beach which is lovely with the sea breeze, and the lifeguards sat up in the restaurant area where you can’t even see the pool, making voice notes on her phone and watching tik tok!!!! Thankfully we were on watch, as there were two little girls that fell into the deeper area of the pool who we supported when they couldn’t reach the floor. As good as useless!!!
I also had to ask the bar team to keep an eye on the music, as we sat for 2 hours listening to the same 4 songs on repeat. Thankfully they rectified this, but it was a frustrating afternoon.
And finally- the entertainment. As a whole the team worked hard during our week- the daytime activites seemed busy and the aqua fitness was engaging, the dancers were all very talented, and Allison was very friendly. However the entertainment “team leader” was as good as useless. He sat on his phone next to the stage most nights, actively ignoring children around him, and his team followed suit!!! He did not lead by example at all. When he had a moment on stage, he “performed” a number in the musicals show by sitting on a chair in the middle of the stage smoking a cigarette- at a family show!!!!!!! So out of touch. The team were all super talented, but I feel their leadership has let them down. We also noticed that there was no entertainment on Saturday night- which was a shambles! There was nowhere to go and nothing to do nearby except take our 6 kids in the group (all under 8!) to a bar at the top of the road to the hotel. I felt for lots of families that night with nothing to do. Even music or a playlist and turning the stage area lights on would have sufficed. Hotel management clearly have little eye for guest experience and guest journey- on the biggest night of the week!!!! When you book a hotel with entertainment, you expect something on every evening.
It was a really great week- but the above detail for us means we don’t see the 4 star rating at all, and think that actually it’s closer to 3!
We probably wouldn’t visit the hotel again, which is a shame, because we felt the holiday as a whole was fantastic, but we were let down with the details. The island itself is full of things to do and see and lots to explore. I’d definitely reccomend hiring a car for the week- a 4x4 if you can to go off the beaten track. It really is an island with something for everyone."
