SMY Kos Beach and Splash

"Not a great experience...I would say it is a 3 stars, not 4 stars hotel. Cons. Meal times were a disaster, lack of choice, not a great quality food, beach bar food quality is even worse. Constant shortage of mugs, cups and cutlery, having to ask staff every single time for a spoon definitely ruins all meal experience. Sunbeds a bit dated and lack of entertainment in the evenings. We went at the end of season maybe that's why they did not bother to put any professional shows, so felt a bit boring. Could not drink any cocktails as well, bartenders do not mix them on the spot but poor mixtures from the packages, which tasted terrible, if you want a decent drink you have to pay extra. As a family of four we were given a twin room with a sofa bed which was very weird. The hotel was only half full but reception said they could not change the room to a double bed, which was very disappointing. Pros. Beach and scenery was nice, front area with infinity pool was also pleasant. Sea water was clear and room was clean."

"We can't wait to see you all again. Ilias, Dimitri amd Regina! We had an amazing time and we enjoyed every moment. Everyone is amazing"

"A really friendly hotel with very welcoming reception staff, particularly Alex and Eri. All the staff speak excellent English and they work hard to satisfy your needs. We asked for a ground floor room, as there are no lifts and a new room was prepared for us while we had dinner. Regarding accessibility, there are steep flights of steps from the reception to the pool area and also down to the restaurant. There are ramps around the site, but the routes would then be longer to reach these places.There were numerous push chairs and a few wheelchairs, so wheeled access is feasible. The plot of land is long and thin, moving from the main hotel, pool and splash zone, through blocks of hotel rooms, then idyllic and very peaceful bungalow rooms, and finally to the beach, bar and small pool. The room (G4102) was spacious and clean, if rather characterless with no pictures on the walls. There was a fridge and kettle provided, plus ample space for clothes. The shower was large, powerful and warm. The water floods into the bathroom easily, so you have to direct the jets carefully! Small bottles of water were provided on the first day, then we filled our drinking bottles each day in order to make hot drinks. We brought latte sachets and herbal tea for drinks in the room. The food in the main restaurant was plentiful and wide ranging, with themed nights for Greek, Italian and Mexican dishes. The beach bar food was not to our taste, with pizza and dubious burgers, but was very popular with families. The main pool was our favourite. It was quite crowded but peaceful. The beach bar pool was more spacious for sun beds, but the music was loud and intrusive for us. The sun beds were not particularly comfortable, but we have been spoilt in other hotels with padded sunbed cushions. The pool towels were available with a 5€ deposit each and could be changed 3 times a week. The animation team, led by Matilda, was very enthusiastic and they put on very energetic dance shows most nights, with a few visiting shows (Greek dancing, belly dancing) to give them some respite. The daytime activities were somewhat limited, we saw yoga, volleyball and water aerobics, but is was entertaining to watch the rehearsals for the evening shows. The splash zone seemed very popular with the younger children."