Nolinski Paris

"Nolinski Paris Spa - I am in town from California visiting my best friend in Paris and we decided to splurge and spend more than we usually do on our favorite facial to experience this renowned luxurious spa that uses myBlend products. I have heard wonderful things about the caliber of this hotel so we assumed the services offered would match. To say we were disappointed would be an understatement of how underwhelmed and shocked we were by the lacking service. This place did not deliver on their own description of The Expert 90 minute facial that we each booked. There was no skin diagnosis or expert advice offered, I learned nothing as a result of this treatment, and waited a few days after in hopes that the promised results needed some time to glow through. None of that happened. Even getting water after our services seemed like a mission, we each asked for water several times and it took almost 15 minutes to come to us (there was no self-serve water). Spare yourself the high price tag and disappointment and go to Caudalie or Biologique Recherche instead - aside from being more affordable, the experience/service is lovely and expert diagnosis and guidance is unparalleled. I was unimpressed and will not be returning to Nolinski for any services, I recommend you do the same."

"An amazing Welcome, and it was truly amazing that EVERY member of staff were welcoming, happy and helpful throughout our stay. Amazing breakfast!! Check out the laminations in the Pastries! The General Manager’s welcoming letter promised they were going to make our stay result in us thinking of the Nolinski our Paris home. There is NO DOUBT that when we next stay in Paris it will be at the Nolinski, so in short they succeeded! We’ll be back!"

"A stay at the Nolinski Paris has been on our list for years. We could NOT have been more disappointed. The most disappointing was the room. It was very small and was packed with too much furniture. The entire hotel smelled like some scent that was trying cover up an odor. This perfume was also in our room and we figured out a way to plug the fragrance diffuser. When we checked in we were asked to confirm our dinner reservation at the hotel. When we went to check in for dinner, the dining room was being setup for an event. When we inquired they told us that the restaurant was closed. I get they need to make money and take on a big event, but here's what good looks like Nolinski staff --> you tell your customer that the restaurant had a change in plans and then you book your customer a reservation at another reputable restaurant in Paris. Extremely poor customer service. For future travelers, check your bill closely. We were charged for drinks at the bar that we did not have. The desk clerk insisted he was going to charge us and we asked for proof. He pulled out a ticket that was signed by someone else and they spelled our last name wrong. We were told by the staff they were sorry and the GM would send us a message. Haven't heard from anyone so far. Avoid this hotel. It is not worth the money."