Novotel Paris la Defense

"Terrible customer service our whole floor lost electricity at 1800 at 1930 went down told them no electricity in my room The man at the front desk told me they were working on it. It would be fixed. At 2200 and dark I went back AFTER I had showered in my friends room I was told they would fix it They thought it had been fixed Then 2230 I went back again she said oh let’s change your room so in the dark I had to move my stuff to another room Having a conference the next morning I had terrible experience and no recompense or compensation from hotel for basically a room I could not use !"

"No air conditioner, boiling hot room, couldn’t sleep all night, worst hotel experience ever. Children beds not prepared properly told the receptionist about air conditioning and the beds nothing has been done, when you try to call reception no one answer even when you go down to speak no one cares, no help at all, you should stay away from this place, such a waste"

"The service was great from the front desk staff, restaurant staff and room maids. However, the hotel is in real need of a remodel. The bathroom design in the room is horrible. Taking a shower in the tubs is dangerous. The AC is worthless. The location is not convenient to the major tourist sites. For the nightly price of a standard room, it’s not worth it. I went with 3 stars only because of the staff working the hotel. They could not have been nicer and helpful."