Aparthotel Adagio Val d'Europe pres de Disneyland Paris

"Absolutely unacceptable – avoid this hotel at all costs. We stayed as a family with three young children, including a 3-month-old baby, and experienced some of the worst conditions I’ve ever seen. Our first room had a sofa covered in what looked like vomit and urine. After being moved multiple times late at night, the “new” room was no better – it smelled strongly of smoke, had mould in the shower, flies covering the bathroom ceiling, cigarette waste all over the balcony, and dirt, dust, and cobwebs throughout. Basic facilities were broken or filthy (kettle full of limescale and debris, unusable microwave, broken bath plug left with stagnant water for days). We had to repeatedly go to reception just to get essentials, and our room key failed almost every night. The most alarming issue was security – another family was given a key to our room and walked straight in while we were inside at night. This left our children terrified and is completely inexcusable. This hotel fails on every level: hygiene, safety, and basic customer service. We felt trapped in unacceptable conditions. I have also been in ongoing contact with the hotel manager for 3 months, and nothing has been resolved. Do not stay here."

"We stayed in a 1 bedroom apartment at Adagio Val d'Europe and loved it. The kitchenette was well equipped and even had a dishwasher. The living room area was cosy, the dining table was big with ample chairs. There were signs of wear around the walls which I expected with being heavily used by families, but in terms of cleanliness it was flawless and the decor was modern but inviting. There was also plenty of cupboard and wardrobe storage, and would have suited a family of 5 quite nicely (we're just 2 adults and a 10 month old). Hot water ran well, no issues with heating/air conditioning (we needed both during our stay due to very different outside temps at the start and end of the week). We didn't use the pool as we were so busy at Disneyland, but we could see it from our room and it was used a lot by others who seemed to be having fun. It stays open quite late too, which I thought was great for an evening dip after being at the parks. The free shuttle bus was very reliable, but do check the peak and off peak times to make sure they work with your plans. We walked to and from the park a few times, it took about 20 minutes but was an easy walk. The staff are so friendly, and nothing was too much trouble. They were also very informative and available 24/7 (which we needed to return the cot for our deposit at 5.30am). The Val d'Europe shopping centre is basically next door. Go to Auchan hypermarket, just to enjoy a real french hypermarket experience. So much fresh food, we grabbed some croissants and milk, nappies and formula for the week. (They sell Disney themed nappies! Couldn't resist). The restaurants in the terrace area at the entrance to the shopping centre run happy hours for fantastic cocktails. We tried L'Authentic and had the onion soup, confit duck, Tarte Tatin and some mojitos. The service was fantastic, the bread just kept coming, and the bill was very reasonable for the quality of food. We would 100% return for future trips to Disney."

"Clean room, accommodating staff, easy to use shuttle. As a family of five who were hardly there it was just what we needed. At a good price, we expected basic but were pleasantly surprised. Next to the shopping centre, short walk to Disney, would definitely return."