"I appreciate environmentally responsible practices, but the way they were implemented at this hotel left a very poor impression.
Housekeeping had to be requested via a mobile phone the evening before. It never occurred to me that, in a 4.5-star hotel, standard room cleaning would have to be booked in advance and leave this responsibility on the customer.
As a result, the rubbish bins overflowed, we ran out of toilet paper, and the room was not cleaned at all. This level of service does not meet the expectations associated with a 4.5-star hotel.
Supporting sustainability is, of course, a worthwhile goal. However, in this case, the policy creates a strong impression that it is driven more by cost-cutting than by genuine environmental responsibility. The hotel provides no concrete evidence of the environmental benefits achieved by this practice, nor does it clearly explain to guests the practical consequences of opting out of housekeeping.
If housekeeping is reduced for environmental reasons, this should be communicated prominently before booking, during check-in, and in the room itself. At the very least, essential supplies such as toilet paper should be replenished without requiring guests to have scheduled housekeeping in advance.
What I find particularly concerning is the reliance on sustainability messaging without providing any transparent or verifiable evidence of the actual environmental impact. This creates the impression of greenwashing: guests are given an image of environmental responsibility, while the most obvious outcome is a reduction in service quality. If the true objective is to reduce environmental impact, it should be supported by transparent and measurable results rather than by diminishing the guest experience.
The breakfast experience was also disappointing. It felt chaotic and poorly designed from a logistical perspective. The flow of guests was not managed effectively, resulting in unnecessary queues and confusion. At a hotel of this standard, I would expect breakfast to be smooth, relaxed, and well organized—not an experience resembling a crowded staff cafeteria.
Overall, the stay left the impression that several aspects of the service had been reduced at the expense of the guest experience. Combined with the confusing housekeeping policy, the experience fell well short of what I would expect from a 4.5-star hotel."
