Königliches Kopenhagen

"We had booked a 3-person room. The room was arranged so that we had a long corridor but couldn't use it for anything, beds and the extra nightstand were placed so that you couldn't use either the armchair or the desk, you have to crawl over the double bed to get to the extra nightstand. We approached the reception and explained our problem, but they just referred to the square meters of the room. I definitely do not recommend this hotel to families"

"Which decent hotel on earth does not have usb to charge phones?i called the reception and yes they have them but they SELL them. This is a £300 a night room. Plus stained ceiling and the TV is in an odd position, on the SIDE of the bed. I m very disappointed."

"There is much to say that is good about this hotel. The location is excellent. The beds are comfortable. The staff are friendly. However, the lobby is dull and soul-sucking with no atmosphere whatsoever and rather dreary and unwelcoming. Worse, the bar connect to the lobby is part of an Italian restaurant. The bar has a U.S. gangster theme with photos of Marlon Brando and Al Pacino in the Godfather. All well and good. But the seating is trashy and dirty and looks like it has seen more bums than it deserves. For goodness sake, it's time for a little upgrade. I refused to sit in this time-worn, ugly bar through the rest of my stay. The breakfast room - along with the bedroom itself - was devoid of any art or decorative element that would let you know you were in the Danish capital: not a picture of Nyhavn, no a shot of Tivoli or the Stroget shopping street. As well, there were no floral touches - not a ficus in a pot or any fresh flowers, although the breakfast room did have two very brutally pruned pot plants, rubber plants methinks. One good reason to stay here is the location - it is an easy work into the city square or to Tivoli or the railway station and there are convenience store at pretty much every corner as well as good coffee shops closely. The hotel insist you tell them the day before if you want your room cleaned but this does not always work and it can be frustrating to ask again and again or to return from a long day out to find the room still a mess with used and wet towels still on the bathroom floor. How could they make the whole experience better? First, fix the reception, which needs to be more welcoming and less depressing and sterile. Second, fix the horrible bar which people do like to use to socialize instead of going out all the time because it is so disgusting. Change those horrible chairs for starters. They are too old and worn. The staff try their best but they are obviously working with a management that only cares about the bottom line and can't be bothered to make the experiencing of staying there more pleasant. Good luck."