White Hills Posh Club

"It was nice all hotel, and girls , all was good, the animations, we enjoyed over trip in your hotel , and the service was excellent"

"Where do I start, WOW what a fab hotel. Checking in was easy despite the time, we went straight to bed. Our room was large and very clean as was the bathroom and toilet. Waking up in the morning was a treat as the sun was up and the sky was blue. We found the dining room where there was a huge choice of food for breakfast, the staff were very attentive and helpful. The main pool was more family orientated, although it was very quiet, we found the adults pool which had the most spectacular views over the bay. The staff, again tended to our every whim and went above and beyond to make sure we were happy. We ate lunch at the pool bar and chef made sure he made us food to our requests and even sorted out a packed lunch for us on departure, what a star. No fighting for sunbeds here, in fact our sunbeds were ready for us each morning no matter what time we turned up. Evening meals were superb and the choice immense, again the staff went out of their way to ensure a good experience. Entertainment was good both in the hotel and outside Tal Avenue, the shows were amazing and the atmosphere buzzing. All in all the most wonderful 10 days at The White Hills and the hospitality second to none. We met with the general manager at the posh club cocktail party and chatted to him about our positive experience. Just one negative, I couldn't have my favourite drink, prosecco."

"We had a week with 2 other families, which included 7 teens. Overall i would say it was a successful stay which served the purpose that we wanted, ie. a fly & flop with guaranteed warm weather (almost too warm on some days!). A couple of points i'd like to point out which to me result in the rating I have given: * This is no way a 5 star resort - I would say overall a strong 4 star but a LOT more attention to detail needs to be given to say its a 5star. The pools for a start - most have damaged linings which make them look unkept which isn't necessarily true, but i certainly don't expect to see ripped liners, water damage and you can feel them bubble underfoot. I must also say they are extremely cold, to the point we weren't in them long! * The resort feels a bit tired. Its clean sure but the rooms and general upkeep in the rooms are poor. We had cracked floor tiles which moved and there was a fair bit of damage/visible poor repain in areas such as our shower. Balcony doors also didn't lock and our aircon was impossible to control and had a slightly damp/musty smell about it. * The F&B team MUST get to grips on the food wastage in the resturants. We noticed a small notice on the last day expressing how much food was wasted and how many people it could feed etc, but this point needs to be outlined more. Its horrific to see so much food given out and then thrown away. Maybe the servers need to distribute less or the portion control can be handled differently but to see so much food thrown away was heartbreaking. * Smoking in the restaurant outdoor space needs to be banned. Its so unpleasant to be eating and then have someone second-hand smoke waft in front of your face. There is no reason for it, there are other areas smokers can go. On the positive side:- * The staff were all great, very enthusiastic and nothing was too much trouble. The fellas on the beach were outstanding and worked extremely hard in the heat. Our room housekeeper was fab too and made us laugh with his towelart creations. * Entertainment - the elements we saw/experienced was great, Yassen being a standout. He is a genuinely enthusiastic chap who has the ability to engage everyone with whatever activity he is focused on, our teens thoroughly enjoyed chatting with him. It would have been nice if there was more chance to do some of the activities at other times eg. why limit darts to a 30min slot in the morning... it could be an activity available all day. * The parade activity on Tal Avenue was fabulous but I feel it could be imprioved if it was explained more so we all know whats included and whats not included? There was confusion regarding drinks that we couldn't understand. All in all a great week away but i would say, if you are a family with teens and the teens like more activity than a fly and flop, then consider a resort with a few more activities eg. water slides etc. This feels v much like an adult resort with a few token kids activities... our boys were quite bored as we got to the end of the week. They loved the snorkelling but there was no 'beach' to play on so to speak which is more of what they are used to. Don't want to sound critical moreover help others who have active teens circa 13-17."