Kempinski Nile Hotel Cairo

"We stayed for 3 nights at the start of our holiday and found the hotel to be in an excellent location within the city, being approximately 30 minutes taxi ride to the pyramids and between 20 & 40 minutes to the airport depending upon traffic. We booked a Nile delux room which had a balcony with lovely views over the river. The room was comfortable and the housekeeping excellent with plenty of bottled water available and tasty date treats with the turn down service. We found the breakfasts to be excellent with a huge choice of different cuisines. We ate in both restaurants and had lunch in the jazz bar all of which were excellent. I have done separate reviews for the two main restaurants. The rooftop pool and bar was a lovely place to enjoy a drink and cool off dip after sightseeing. However there aren’t many sunbeds, being mostly chairs and tables, so it does get busy and can get pretty hot due to being on the roof! During the evening it’s a pleasant place to enjoy a drink and my husband had a shisha pipe. The staff were all friendly and helpful and we felt well looked after. This is an excellent hotel in a good location for exploring Cairo."

"Just need to write this review as I was so disappointed with our stay at this hotel. We stayed a total of 6 nights, 3 on route to Luxor and 3 on return. We booked the Imperial Suite as our son joined us as he resides in France so needed 2 bedrooms. Upon arrival after long journey from Australia we checked in only to be told our room was not ready. We were escorted to executive lounge to wait until they came for us. Approx 1 hr passed and after asking for them to check how much longer we were then to our room. It was how we had hoped it was and was very happy, they left us lots of welcome cakes and nuts, dates ect however a bottle of wine would have been suffice. Our son arrived later that evening and had to get someone to let him in due to us not hearing him knocking or doorbell. And with regards to that doorbell we had room service one night and could not hear him knocking only to have a phone call from concierge with a big sigh at their end saying “ can you open the door” no hello Mrs so and so just a curt can you open the door. I found that extremely rude to be honest. Never experienced that before in any hotel. When we arrived back at hotel for our remaining 3 days again we had to wait another 1 hr for our room to be ready. They knew we coming as a driver from hotel picked us up at airport. Also cannot imagine anyone else who would of stayed in the suite after us . First time we overlooked however they knew we were coming but second time was BS. Also I found the restaurants were just average food wise, huge improvement needed with service and quality. The pool area service is non existent, had to sit there for a while until they decided to come over. The Jazz bar was nice with a huge improvement on service. But my biggest gripe with this hotel is front of desk. My Husband organised transport to airport the night before and saw him write it down. Next morning we checked out at 7am and was waiting for our car. A porter came and said our car was there only to find out it was not ours. After standing there for a bit Hub came out and I said our car is not here. He went back in and after discussing with front desk the guy forgot to organise it. We then had to get an uber in which I think they told him we were in a hurry so he sped all the way to the airport with the 3 of us squashed in the back seat as our luggage was in front seat and boot. It was the worst, scariest trip of my life as he was doing 115 in a 60 and dodging in and out of lanes. Anyone who has been to Cairo knows what traffic is like. I was as white s a ghost when we finally got to airport in one piece all because of someone not doing their job properly. I found most front of house to be quite rude who mostly just stood around and chatted to each other. We also organised transport to another hotel for dinner and was told it would be a Mercedes however it was an Toyota or something but was charged for Mercedes. We ventured out around the corner to the Four Seasons for our last night and what a complete contrast, would of rather stayed there however they had no 2 bedroom suites. Everyone there seemed way more friendly and welcoming and the Italian restaurant was fantastic compared to one at ours. . And the windows were clean so you could see out unlike our room with smears and dirt all over them. The Hotel itself is quite nice however looking tired but its not hard to just treat guests with a little more respect and kindness. Will probably never stay at a Kempinski Hotel again after this experience."

"We were at the Kempinski Hotel for the second time and were not disappointed again! Everything was super. We had a small problem with the first room and we were helped immediately and very competently. The breakfast buffet is sensational. Everything fresh and above all with many local specialties. The service is also worth highlighting. Ragab in the Executive Lounge impressed us particularly professionally. He is very polite, attentive, and makes the stay in the lounge perfect. Thank you for that, dear Ragab. We will definitely be back!!"