"We have now been to the Kempinski Soma Bay 14 times – nine of those times together with our children and five times before our children were born. This number alone probably says more than a thousand words about how much this hotel delights us and how much we feel at home there.
What makes the Kempinski Soma Bay so special for us is the fact that it manages the perfect balancing act: It is equally a dream for couples without children who are looking for peace, relaxation, and an upscale ambiance, as it is for families who want to spend a varied, relaxed, and unforgettable vacation. We have since gotten to know several other very good hotels in Egypt, including, for example, Steigenberger and Baron Palace. But for us, the Kempinski Soma Bay sets its own standards and clearly stands out from other properties.
The decisive difference is the people who work here. The extraordinary attentiveness, warmth, professionalism, and personal care provided by the staff turn an already excellent hotel into a very special vacation experience.
A very special thank you goes first to Ms. Keller, the assistant to the general manager. She always ensures with impressive naturalness that everything is just right during our stays. Our room is perfectly prepared for our needs as a family upon every arrival – from the rollaway bed and children's bathrobes to many other thoughtful details. We also particularly appreciate the personal welcome upon every arrival. You simply notice that you are not just a room number here, but are truly perceived and valued as a guest and a family. Exactly this personal touch makes the difference and is anything but a matter of course.
We would also like to express our heartfelt thanks to Mr. Mahmoud Sallam for his exceptionally professional, friendly, and helpful advice and support with our booking. Even before our arrival, the email communication was extremely fast, uncomplicated, and very helpful. His expert advice in selecting the room that was right for our family was particularly outstanding. He took a lot of time, addressed our wishes, and made a significant contribution to our perfect vacation experience with his support and the appropriate room reservation. One rarely experiences such personal, thoughtful, and professional advice, even in other first-class hotels. Many thanks for that!
The Kids Club has also seen quite a few changes over the past few years. Helmi has managed to make the offerings and children's activities even more varied, entertaining, and exciting. Whether it's circus shows, magic shows, or huge, life-sized stuffed animals that ensure beaming children's eyes and plenty of enthusiasm – our children are absolutely thrilled every single time. We find it particularly positive that Helmi always has an open ear for the wishes and suggestions of parents and incorporates them whenever possible. He has noticeably brought a breath of fresh air to the Kids Club and is doing his job truly excellently. Offerings such as the foosball tables on the beach and in the Kids Club or the group pizza baking also provide additional variety. A great deal is truly done here to ensure that even the little guests feel completely comfortable and can enjoy their vacation.
In the restaurant, we would especially like to highlight Albert, Mohamed Hussien, and Omar, who contribute significantly to ensuring that guests feel completely comfortable during both breakfast and dinner.
Albert is a prime example of attentiveness and proactive service. He knows exactly which guests prefer their favorite seats outside or indoors. When he once noticed that our preferred seats were already taken, he reacted immediately and led us unprompted to another very nice table that he knew had just become available. Such little things show how attentively he perceives his guests and how much their satisfaction means to him. He is always polite, incredibly attentive, and fast. Service as one would wish for!
Mohamed Hussien also has an extraordinary sense for the needs of the guests. He has an incredibly attentive eye and ensures that orders and requests never keep you waiting long. When I saw that he was working in the restaurant during our meal times, I already knew that we would not have to wait for our coffee or drinks. He has everything under excellent control, keeps an overview even when it is busy, and ensures with his pleasant, calm, and professional manner that guests feel well taken care of at all times. An employee who ensures the well-being of the guests at the highest level!
Another wonderful new feature is the musical accompaniment during dinner. It has been newly organized so that live music is regularly played in the outdoor area, for example with saxophone or violin. This is a fantastic addition that fits perfectly with the stylish ambiance of the Kempinski. Especially in the outdoor area, this creates a very special, almost magical atmosphere. Listening to this live music during a lovely dinner under the open sky is simply dreamy and significantly enhances the already special restaurant experience. A truly successful innovation that hopefully remains a permanent part of the evening program!
At the beach and in the Sultan Bar, we definitely want to mention Amr. He is simply a ray of sunshine! With his extremely friendly, cheerful, and polite manner, he ensures a good mood and a pleasant atmosphere at all times. We have heard from numerous other guests how enthusiastic they are about him. And rightly so: He greets every guest with a smile, is incredibly likable, and at the same time processes orders quickly and reliably. You just have to like him!
Atta also deserves special praise, as he has been excellently organizing and managing the beach for years. In many conversations with other guests, you notice how much he is appreciated. He greets guests in their respective languages, regardless of whether it is German, Italian, or English, and knows exactly which guest prefers which beach lounger. He ensures that guests get their desired spots and feel completely comfortable. The entire beach area is always excellently organized, tidy, and clean. The loungers are also in impeccable condition. This is no coincidence, but the result of his excellent work.
He is supported by Romany, who also does a truly perfect job. With his extremely polite, friendly, and accommodating manner, he fits perfectly into the upscale yet pleasantly relaxed atmosphere of the Kempinski. He seems to read the guests' wishes right from their eyes and treats everyone with a warmth and attentiveness that is truly impressive. An employee who left a particularly positive impression on us and definitely belongs to our personal favorite staff members!
The beautiful spa area, which is designed to be extremely elegant, well-maintained, and inviting, must also not go unmentioned. Here, Nancy welcomes guests with a warmth that immediately creates a pleasant atmosphere. She is incredibly friendly, caring, and attentive, without ever losing her professionalism. We and our young children have known and appreciated Nancy for many years. We truly appreciate her warm manner and her efforts.
And of course, we don't want to forget Ali either! Unfortunately, we were only able to experience him for two days this time, as his vacation overlapped with our travel dates. But even this short time was enough to leave a lasting impression. Ali is incredibly funny, friendly, and likable. Our children love him! At the pool, he is always making little jokes with them, managing to make them laugh and bring them joy. In doing so, he is never intrusive, but always polite, attentive, and professional. We hope to see him more often during our next stay!
We would also like to express our great praise to Mohamed from housekeeping. Our room was perfectly cleaned at all times during the entire stay and in impeccable condition. But Mohamed impressed not only with his outstanding work, but also with his loving attention toward our children. With his creative towel figures, he amazed them again and again. Whether it was a crocodile that seemed to be eating the remote control, or a monkey hanging from the lamp that had stolen a banana – such little surprises brought a big smile to our children's faces every time. These are exactly the loving details that make a family vacation special and remain in one's memory for a long time. Many heartfelt thanks, Mohamed, for the impeccable room cleaning and these wonderful little surprises!
In addition to all these wonderful employees, the Kempinski Soma Bay is, of course, also impressive due to its entire facility. The architecture, the well-maintained outdoor areas, the beautiful pool landscape, the dreamlike beach, the cleanliness, and the upscale ambiance create an atmosphere in which one can switch off from the very first moment. The quality and variety of the gastronomy, the attention to detail, and the high standards of service and cleanliness also contribute to the fact that one feels completely comfortable here.
What impresses us in particular: Even after 14 stays, the hotel has lost none of its fascination. On the contrary. We look forward to our time there every single time. And especially with children, it is something very special to return to a place where you know that not only the adults but also the children are warmly welcomed and cared for with a lot of attention.
A hotel can be as luxurious as you like, have the most beautiful architecture and the best amenities – in the end, it is the people who make a stay unforgettable. And that is exactly where we believe the greatest strength of the Kempinski Soma Bay lies.
Our heartfelt thanks therefore go to the entire team and especially to all the employees mentioned above. You make an already beautiful vacation something special and manage to make us want to come back again and again.
For us, the Kempinski Soma Bay has long been more than just a hotel. It is a place we love to return to, where we feel welcome, and where we collect precious memories with our children.
We are already looking forward to our next stay!
An unrestricted recommendation and for us one of the best hotels in Egypt!"
