Holiday Inn Express Birmingham NEC

"As a frequent traveller this hotel was the quietest in over a decade. Staff were very helpful and polite. Evening meal was good and well priced and breakfast was good also. Parking was at a discounted rate £12.50 for 24 hrs with voucher from the hotel. Rooms were clean and tidy and spacious, bed was as I liked it and room had air conditioning. Would stay again."

"We booked this hotel the night before our holiday (2 adults, 2 children (7 and 1)) so we could bag drop and get some extra sleep! It is easy to find, close to the airport and more than enough parking. The room was big enough and clean. Shout out to Achim on reception! From the moment we arrived he was super friendly, always smiling and nothing was too much trouble. He was really helpful in giving advice where we could find a shop, go to eat, booking a taxi etc. A small selection of Breakfast was even available when we left for the airport at 3.30am which was a bonus too. Taxi cost us £15 each way (plus £6 parking to pick up and drop off at premium parking) but turned up on time and was easier to do this with the children and pushchair etc. I would definitely stay here again if we had an early flight."

"Whilst the hotel itself was good, be careful if you have booked parking or if you ask them to book you a taxi to take you to the airport... We parked our car here after paying not only for the duration of our stay, but took extended cover incase of delays but even then due to the person checking us in either getting our car reg wrong or simply not telling the company they use to patrol the car park that we had paid, we got a car park fine of £100 a week after we got back home, and not only that the same person messed up the booking of our taxi for a 4.30 pick up and at 4.40 the duty manager had to call another as he said the person had not booked it at all as he had not rung it through to the taxi firm. All in all a very bad end to what was a nice holiday. If you're staying here make absolutely certain if you are leaving your car that they have the details down correctly, and if they book you a taxi, ensure it is again done properly or you too will end up worrying about missing flights / check in times. The manager has simply washed hi hands of it, despite them having to get the fine cancelled. Terrible customer experience / service, will NEVER stay here again"