The Chedi Lustica Bay

"I could not decide between a rating of 3 or 4, and although overall we enjoyed our stay in Montenegro, there is definitely room for improvement compared to other Leading Hotels of the World and luxury hotels we have stayed at. The development and hotel itself are stunning with gorgeous views over the Marina and Adriatic Sea. We arrived around midday. The bellboy was not at the door and we wheeled our suitcases to the reception. We were greeted warmly, asked to hand in passports, and told to take a seat, suitcases in tow. Just then, the bellboy arrived, apologetic, and helped us with the bags. He brought us cold towels, no welcome drink (which we later saw others receive). The reception team should have at least acknowledged that the bellboy would be out shortly and asked us to leave our bags on the side rather than having to drag them to the sofas. Check in was quick and our room was ready early, which was much appreciated. The hotel was quiet during our stay, and although we were greeted with a smile when we walked past staff, service was generally lacking. It was often difficult to get a waiter’s attention at breakfast (even with just a handful of guests). Unlike most other high end luxury hotels (which I consider the Chedi brand to be), we were not once asked how our stay was going or whether we enjoyed our stay, not even at check out. At other hotels, management and staff genuinely want to know about our experience to ensure there are no problems - be it the receptionist on duty, the waiter or restaurant supervisor, and even higher management. We have always experienced better service in Asia and the Middle East than Europe, but as a Chedi, I feel the hotel could really do better. Our room was spacious with a beautiful view. It was cleaned well and turned down each evening. Our only issue (and a big issue) with the room was the shampoo and conditioner dispensers. They are likely refilled as the black tape is missing on many bottles (although I am not sure they are meant to be). When refilled, the straw inside falls out and so it is impossible to pump out the product. I had an issue with the conditioner mid way through a shower on the first day. When I unscrewed the lid as I could not use the pump, there were 3 straws loose inside the bottle. Annoying when trying to have a shower but also very unhygienic, as someone is putting their fingers in to reattach these straws. We had a similar issue with the shampoo the following day. I did call reception, who did not seem bothered or apologetic at all, and just said they would send someone around. The indoor pool and spa area, although small, were lovely. The pool was heated to a reasonable temperature but the steam room could be a bit warmer. The sauna was perfect. There was a funny smell outside the steam room for the duration of our stay. We did not try the hotel restaurants apart from breakfast as we preferred the menus of other restaurants around the marina and also ate in town. The quality of breakfast was good but hot food choices were limited. We chose The Chedi over One and Only due to location, but will probably try One and Only next time."

"A wonder week break at the Chedi Hotel. A true 5 star ⭐ experience . Everything was perfect The staff go above and beyond and the room, cleanliness, quality of food in all the restaurants including breakfast were wonderful. We will be happy to return."

"Location & Arrival The Chedi is situated in Luštica Bay, an area that’s still developing and somewhat sparse. On arrival, there’s an unmistakable sense of being in a construction zone — new buildings, unfinished surroundings, and a faint air of ‘still in development’ that comes with freshly built resorts. Poor signage to the hotel( we reached the hotel via three different routes over the two days we were there. Once you pass the “Residents Only” signage and drive down toward the main entrance, however, things improve noticeably. The concierge area features high ceilings, a stylish interior, and impressive views of the yachts moored in the bay with the mountains rising behind them. Room (4115 – Grand Deluxe, Fourth Floor) Our room was well designed, with quality finishes, a comfortable double bed, and an overall refined aesthetic. There was a small, enclosed outdoor terrace with a partial view of the yacht bay, though the building opposite obstructed much of it. Storage was limited — more hangers would be helpful. The bathroom design was problematic: the frosted glass only extends halfway up, leaving the upper section clear at eye level. This severely limits privacy, especially when sharing with someone who isn’t a partner. The thin linen curtain meant to provide extra cover is ineffective, particularly when using the shower or toilet. The toiletries (Aqua Palma yellow ) were of good quality but mostly wall-mounted. The heated bathroom floor, while luxurious, made the room overly warm and dry at night. Noise insulation could also be improved — we could hear both corridor activity and outside conversations or cars passing by. Outdoor Pool The infinity pool offers a beautiful view of the bay, though the sun disappears behind the hills earlier than expected, so it’s not ideal for watching sunsets. For the longest afternoon sun, choose loungers on the left-hand side facing the view. The pool itself is unheated and about 15 meters long. Wi-Fi Wi-Fi was generally adequate but patchy around the beach area. Restaurants & Bars The hotel features several dining options, including a recently opened Japanese restaurant, the breakfast bistro (closed in the evenings), and the Rok Bar by the beach. Unfortunately, service at Rok Bar was poor. Staff promised to take orders at our loungers but never came, so we had to go up ourselves. The feta pita bread was disappointing, and the Pinot Grigio was mediocre and overpriced — €60 for two glasses and a sandwich. Breakfast The breakfast buffet and à la carte options were underwhelming for a hotel of this calibre. Scrambled eggs, salmon Benedict, and French toast were all below average. Pastries were dry (seemingly a day old), fruit unripe, and grapefruit juice inconsistent — noticeably worse on the second day. Coffee was weak, though a flat white could be requested. Prosecco was available. Service was polite but reactive rather than proactive. Spa & Gym There’s no separate spa entrance — guests must walk through the main lobby in swimsuits, which feels awkward. The spa includes a small (10 m) heated indoor pool at around 20°C, a gym next door, two gazebo beds, one swing, and about a dozen loungers overlooking the promenade and yachts. The steam room and dry sauna were pleasant, though dimmer lighting would improve the atmosphere. The multisensory “experience shower” with storm and rainforest themes was a highlight. Beach The beach is a 5-minute walk from the lobby, beside Rok Beach Bar. It has a nice view of the lighthouse but is made of pebbles, making it uncomfortable to walk on or enter the water barefoot. The beach appears man-made, though the water is clean and clear. Sunlight lasts until the early evening before disappearing behind the mountains. Service & Staff Front desk staff were excellent — special mention to Ivan, Dijan, and Pviar (the bellboy). Valet parking is complimentary, though we once received the wrong car (same model and colour, but a different size). Overall The Chedi Luštica Bay offers stylish interiors, beautiful views, and attentive front-desk staff."