Art Hotel Boston

"Nice hotel. We stayed for two nights, good breakfast included. First night, no complaints however second night our room was not cleaned and we was not given any clean towels. My partner went to ask, and they said they would bring towels up however never did and my partner had to go down and ask again and get them himself. Room was a bit worm and needs refubishing, wouldnt say its a 4 star."

"Our check in was courteous and fine, the ground floor public rooms had marble flooring, a spacious small library, but the out door space at the rear where smokers go was filthy, cigarette ends on the ground, leaves, dirt, uncleaned, spaces, empty plates not removed from tables. Not a great, first impression. We then took a very small, old, two person shaky lift to our floor. Historic, but fun. Then....a bedroom that was a dirty hostel. After discussing our disappointment with the receptionist, there are two receptionists we were told, used to be seven, two cleaners, used to be many more, and learning that the new hotel owners had cut staff and amenities, we asked for a different room. None available, because in many rooms the aircon was broken, so we could not be moved, as it would be worse for us. Next morning breakfast was mediocre, air con not good. We were moved shortly afterwards to the room next door to an 'upgraded room'. It was another dirty hostel, similar to the first. Not filthy but unclean, I get that, if the cleaning staff have been cut. Time for action. We took circa 20 pictures of the disappointments we had experienced, and the next day we were moved by the travel company we had booked. Then things improved, when we were moved to the Residence Sacchi, on via Sacchi, literally around the corner from the disappointment we had experienced. I recommend this place. First class apartment, lounge, kitchen, great bathroom, loads of space, no views but that did not matter. Check in, help with travel, restaurants, no trouble at all. Exemplary. Thank you Via Sacchi. The management of Boston Art Hotel please improve your hotel, the comments are dreadful, you have much potential, and you completely spoiled the first few days of our holiday, and cost us money! We had to pay tourist tax twice! I emailed your hotel about the bad, new reviews before we left the UK and asked for a good room, but did not receive a response, Shame. Never mind. Italy is special."

"We had five nights here recently, 13th-18th August. Found the hotel clean, stylish, & comfortable. Rooms were fine, had ample storage, lighting, plug sockets, etc. Air Conditioning was great, it was 36C outside! Breakfast was plentiful. Bathrooms old fashioned but worked perfectly. The best thing was the staff, particularly on reception. Everyone was so friendly & helpful, & went out of their way to make our stay the best it could be. I had issues with my original booking (through booking com), but the management dealt with it admirably & I'm very grateful for that. This hotel has had some poor reviews but I can't find one single thing to complain about, except perhaps the bar & restaurant being closed for summer, which we knew in advance. I'm at a loss to see what others have complained about! Thoroughly recommend this hotel. Alan (Room 206)."