Holiday Inn Berlin - Centre Alexanderplatz

"I'm staying in the hotel right now, and this is an honest review. I'm in a twin room in my daughter overlooking the courtyard. Staff were very friendly, in my opinion, I have not encountered any rudeness at all, so I don't know why they've had some negative reviews on that. The beds are as you would expect of a Premier Inn, very clean and comfortable. The room is very spacious, again, very clean and comfortable. The bathroom door may be frosted but there is plenty of privacy so absolutely no worries there. (That was also something that worried me about reviews when I booked, but I'm in room 553 and am very pleased with it) The shower is lovely, also very pleased with that. There are some lovely areas in the hotel where you can sit and work on your laptop in peace if needed and some cosy areas to have a bite or drink a coffee. There's a shop and a self service checkout which is handy but expensive. There's also a supermarket 3 mins walk away which is very reasonably priced. The location of this hotel is excellent, very convenient and near the train station. Lots of public transport in the form of Bolt, taxis, trams, buses and trains, and a lot cheaper than the UK. I did find it strange, not being asked for my ticket when I hopped on the bus! Berlin is such an interesting place. There are some lovely areas 10 or 20 mins out on the bus or via a Bolt. Very happy with the amenities in this hotel, I would stay again. The only advice I'd give is to bring ear plugs as the room does get warm but if you want to leave the window open a crack at night then there is lots of noise outside. But hey, it's a city hotel and that is beyond their control. I recommend this hotel when visiting Berlin. :-)"

"The rooms at this hotel are generally in line with the usual Premier Inn standard, with very comfortable beds. The location is convenient due to its proximity to public transport links. However, do not expect the advertised “good night’s sleep guaranteed.” The noise levels at this hotel are extremely disruptive. If your room faces the outside, you will be disturbed by constant tram noise and traffic throughout the night—it’s comparable to trying to sleep in the middle of a motorway. Adding to the discomfort, the rooms are uncomfortably warm. Although the hotel offers climate control, it seems permanently set at 25 degrees. While you can open the window slightly, doing so only increases the noise from outside. I raised my concerns with reception, but was met with a defensive and rude response from a tall, fair-haired staff member. His unhelpful comments, such as “this is a city centre hotel” and “I can’t move the hotel,” only added to my frustration. The level of customer service was extremely poor. We were eventually moved to an inside courtyard room, which was an improvement in terms of traffic noise—until the shouting and screaming from the neighboring hostel began. Overall, this was an unpleasant experience, and I would not recommend this hotel if you are hoping for a restful stay."

"Decent hotel. Great central location, so handy for the hop on hop off buses and the main station at Alexanderplatz. We felt safe at the hotel. We found it to be quiet, beds comfortable, and we all got good nights sleep. The breakfast was tatsy...plenty choice for all. Nothing went empty, replenished all the time. We are a family of 4 with 2 teenagers. The family room was very small. Beds were pushed together, no floor space and very little storage/hangers for 4 people. That was our only gripe. I think the family rooms are more suited to 3. That was our only gripe. We weren't in our room much so we managed."