Les Capitouls Toulouse Centre Handwritten Collection

"This hotel was great. (The gentleman at the front desk was particularly understanding when I explained that I was a bit frazzled due to the strike). My room was lovely. The location was fantastic. (ten minute walk from the train station, the airport shuttle stops 1 min from the front door). Didn't have breakfast, so can't comment."

"This modern hotel is in a great location. Only a ten minute walk from the train station & on the edge of the old town. Light & quiet comfortable room with good size bathroom. Staff friendly & helpful. Inadequate storage for clothes & wifi not secure which it should be in a hotel of this standing."

"We visited this hotel for our weekend stay. The hotel has a great location and is very nicely decorated and comfortable. Nonetheless, they should improve their customer service. As we were approaching the date of our stay, one of the guests in the reservation had a season cold, and we were thinking of postponing our trip. Upon contacting the hotel, they were very unpleasant, not even dignifying us with a reply in English. No get well soon wishes, just a straight answer saying no changes were allowed because we had a no refundable rate. A bit of flexibility to our extenuating circumstances would have been nice, especially as a Gold All Accor member. More - when we told them we were going to make a review mentioning this, they didn’t even bother to reply. Upon check-in, they told us we didn’t have a reservation at the hotel, and they weren’t correctly reading my full name on my passport. All in all, the hotel in nice, but staff needs some training!"