"I stayed in two Aminess hotels during my stay. I booked to stay in this one because it came up in three searches under 'Best Spa Hotel in Hvar' Which was a lie, the spa had been closed since August, the first of many it would seem. Because the underlying issue with Aminess Resorts is that they simply want your money. None of the staff, from Reservations, Management all the way down to general staff could care less if you have a nice holiday. Not at this time of year. The season ends in September but they continue to charge high prices for a resort that is 70% closed, because they dont want to pay the staff. There is nowhere to get food from 9am until 7pm as all of the bars and beachside eateries are shut down. You can walk into Vrboska, but it's the same there. Just a constant feeling that tourists are 'unwanted' wherever you go. Until its time to give them money.
Underneath the rooms is a building site, with noise all through the day. All of the watersports/activties equipment is locked away. Equipment all over the hotel is broken, including the air con in the rooms, but nothing gets fixed.
The smell of raw sewage on the way to the restaurant in the evenings is utterly grotesque. I have experienced this in some countries but never to this extent in Europe, and certainly not in a five star hotel.
The food is appalling, and I mean just awful. The kitchen staff just kind of throw it all out at the beginning so they can clear down and go home. Its a mass of overcooked smush that just sits there for three hours until it goes cold and congeals. The meat and fish resemble the material of boxing gloves. Everything fresh looks like it was prepared three days earlier, brown cabbage, dry salad, heat lamps that couldn't even melt ice cream. And oh my... The fruit flies. I wish I had taken photos, the fruit and desserts in the evenings were crawling with them, hundreds of them. They vomit on the food when they land and carry dangerous bacteria... Then after dinner the fruit was thrown in some juice, recycled, and put out at breakfast the next day. Just disgusting.
I had a huge asthma attack in the room bought on by the broken air con filling the room with dry air and a huge amount of excessive perfume/air freshener. I changed rooms three times. The extent of the medical assistance I received was a glass of water. I had to move rooms myself over and over because they were atrocious. On the second day the lack of sleep (I was terrified and couldn't breathe deeply it kept waking me up choking) caused a migraine and I vomited, on the third day (above the building site with constant noise so I couldn't sleep in the daytimes either) I was so ill, and had gone three days with hardly any food. They begrudgingly sent a bowl of soup to my room (beef, I'm vegetarian) and arranged transfer to another hotel within the group. The manager and reception staff were talking about me, dtaring at me and laughing the whole time. The transfer took over five hours across two ferries and I travelled alone, passing out twice, once on the stairs. And the journey took that long because they could only be bothered to drop me in Supetar instead of Brac main ferry port, which would have taken 45 mins. They classed this 9 minute taxi ride as such a huge favor that they still made me pay in full for my stay, minus a measly 10% discount. Because the 9 minute jouney and the beef soup totally made up for three days of no food, no sleep and an utterly ruined holiday. Told me some lie about rough seas and no quick ferries, but I checked, tickets were still available on the 45 minute ferry all day.
The other Aminess hotel they sent me to was even worse. No spa either. Also 70% closed down. They put me in another room above the bar, full of cigarette smoke and late night noise, with the air con on despite me asking the manager in this hotel to let them know I was having serious medical issues. She didn't bother. The manager in the new hotel confirmed this. No one mentioned a thing. I was simply an inconvenience to them. So many unlabeled allergens in both hotel restaurants I can't even go into how bad it was as this review is long enough. Hazelnut Ice Cream in the second hotel with no label and when I told the manager she kind of sneered at me and said 'They forget labels'
Your health and safety means NOTHING to these people. They destroyed my entire holiday. Honestly the worst of my life.
Despite me emailing immediately to cancel my reservation in the second hotel they ignored me and made me stay for the full 5 nights extra. I desperately wanted to go home I was so tired and ill and scared but I couldn't afford to rebook more last minute flights until I knew they wouldn't charge me for the room.
They ignored me for five days, repeated calls, messgaes and requests to see the manager. Insisted I pay on the premise of a refund for both stays later in the week. The Manager told me this.
Once they had my money and I had left they completely ignored me again.
Two weeks later sent me an offer for 10% off my next stay.
I have worked in hotel management for almost 30 years and I know exactly what's going on here. Everything about the hotel is awful/closed/cheap/ but they still want your money, the staff are rude and clearly don't want you around. If you honestly want to go ahead and book to stay here after reading this review then so be it. I warned you. They will take your money and make a fool of you too. If you want to stay somewhere who cares about you and your very valuable free time. There are many, many much more beautiful hotels in Croatia for this price range. Its a stunning location but sadly run by money grabbing heartless people. Its one star not four. I tried to warn you."
