Well Palace Side

"Just arrived back after ten days at the Well Palace hotel Side. Usually the front desk are very welcoming not this team they were miserable and sulky if you should book look out for Mustafa he is the worst. The first room 1210 was smelly then we were moved to 1206 which was still over the cooking but not so bad as the days went on we found that the balcony door did not lock and to cap it all we came back one night to find water pouring from the bathroom light and the corner of the ceiling to collapse. Maintenance were great and made the bathroom safe but not happy. Next morning went to reception to request a move of which we were told to see the guest representative could not ask TUI as no reps on site we were moved to a higher floor 1316 which we stayed for the rest of our holiday. Food was always cold and hope you like chicken or turkey as that was always on the menu. The entrance to the restaurant needs a greeter as people were either bare footed or used this a walkway through. All areas were clean and the lower staff worked very hard the beach bar was well represented with food and drink there were fridges for help yourself cold water. This hotel needs a refurbish the reception team needs customer care courses and not being racial they do not want visitors from the UK and TUI needs to be on site to see how british clients are treated. A very big shout out to Pasha who we do not know who his company was but he wore a union jack on his shirt and was helpful from the start. Repeating myself we will never go back and I urgently stress that if any one from the UK is considering this hotel especially with no TUI reps then do not."

"This hotel isn’t catering for English at all, the food was awful in the restaurant always cold and stale no choice for children other than chips and cold pasta, no entertainment for children or entertainment team, everywhere I’ve been there is always pool games and everyone gets involved, there was nothing but a small park and 3 Waterslides open 4 hours a day with a lifeguard who rivalled Sargent major. Upon check in I was told ‘ we only have one room left if you don’t like it come back tomorrow’ I was placed in a room in the basement for 2 days with a broken front door, balcony door and a broken safe, it stank or damp and mold, It was next to the maids storage the glass was all smashed and they room rings constantly from 6am, I wasn’t moved for two days as I was told it was fully booked. When moved my room was lovely although the maid service leaves a lot to be desired. I wouldn’t return to this hotel as it’s 3 star at best and there isn’t much going on at all unless you book trips which I am so glad I did as we loved that park, buggies In the desert is a must for anyone. I will add the staff I spoke with where helpful as I can see a lot of bad reviews regarding attitude towards guests this I never saw."

"My husband and I arrived at this wonderful hotel from Latvia. I would like to thank the hotel staff for the service culture, hospitality and help. Special thanks to the Russian-speaking man who greeted us, tourists, with a smile and a kind word every day. The hotel is clean, tidy, everything shines and shines. The rooms are cleaned every day. The food is varied, fresh and tasty. A rich selection of fruits and pastries. The beach is fabulous. There is a market next to the hotel, many different shops and shopping centers. We will definitely return to this hotel again."