Arum Barut Collection

"I booked this through hotel with jet2 in the uk my flight outwards was quite late so I never reached the hotel untill 2;30am in the morning So it was pretty late and I was tired I had booked a superior upgraded room however as soon as I lay down to sleep I became aware of a loud fan or the air conditioning but on turning this off the noise was still there so it was obviously coming from outside the room but it was pitch black so I couldn’t see a thing as there was no lighting whatsoever outside my room balcony so I basically never sleep the entire first night in the hotel on checking outside. When the sun came up I was horrified to discover I was clearly one floor above the kitchen of the hotel and was faced with an absolutely diabolical view of air conditions units and dinting with multiple fans and I was far from happy so decided to approach the front desk and ask for a change of room the staff on the front desk were helpful and said they could provide another room after lunchtime so we went for lunch then waited to get another room we got the key just after 1 pm this time we were facing the front of the hotel looking towards the end of one of the pools however this room came with its own issues mainly the complete lack of any sunlight whatsoever no matter the time of day as it was sandwiched in between the two building but recessed in by a few meters to top it all the balcony was unterly minute to. Say the least with the table and two chairs there was barely room for one person to even move on it so as far as superior is described THIS WAS NOT A SUPERIOR ROOM I was just left feeling this hotel were pulling a con with room descriptions I have stayed in the Lara in Antalya on 4 occasions but on no level does the arum match the comfort or standard of service it’s sister provides for from it in fact ,I appreciate that guest will visit from all over the hotel HOWEVER in this place it felt more like Berlin and not turkey it’s predominantly occupied by Germans and that is no understatement ,the hotel mention the sun beds must not be reserved before half seven however I would go out for a walk before breakfast each morning and more beds were occupied with towels bags and lilos than were free by half 7 there was not a bed to be had every single day I stayed here. It left just a depressing thought that I had came to the wrong place food wise the main buffet was really good and waiting staff were really helpful apart from one waiter who was clearly not interested in guest and would regularly dissapear outside and hide to avoid working ,bar staff in the hotels bar were a different matter it appeared as if management had instructed them to avoid asking their guests if they would like anything to drink it felt like as a guest myself and my wife were invisible and it continued this way through our entire holiday ,now to management I don’t know the reasons that management felt it was necessary to occupy the dining room continuously every mealtime but on quite a few occasions I saw staff getting a roasting from them and to be honest it’s pretty off putting and in called for they showed no respect to their guests or their staff in my opinion so on a whole while I do enjoy visiting turkey this was my 6th time this I’d rate as the worst hotel I’ve stayed at in my trips there I’m not blaming the hotel for filling their rooms with Germans but that’s the reality of a stay in this hotel so I’d caution any English or Scottish visitor to consider it’s also pretty remote in the resort so it’s a considerable walk to the nearest shops as a result I won’t return to this place even if it was offered for free a five star resort it isn’t it’s a poor 4 at the very best"

"Just returned from Arum this week! The hotel staff work tirelessly to ensure you have a relaxing and enjoyable holiday, service levels across the hotel are fantastic. The food and drink selection is wide and varied."

"We had an absolutely perfect stay, and a huge part of that was thanks to the fantastic heated outdoor pool, which is rare in October and our main reason for booking this hotel. The entire hotel was spotless and beautifully cared for. Our room was exceptionally clean and comfortable, and we loved the little luxury of welcome chocolates and the mini-bar that was restocked daily. A special thank you to the reception staff for their kindness in moving us to a quieter room for our family, when availability allowed. Although we didn't try the à la carte dining we found the regular restaurant offering was excellent and regularly enjoyed some of the show cooking available. A special mention to Huelva at the egg station, whose happy and cheerful attitude brightened our mornings every day! For lunch, the pizza at the Bonsai Bar was delicious, and the staff were so welcoming and efficient. We enjoyed the evening entertainment. The light show in particular was fantastic. We spent many evenings at the pool bar and although the singers / bands were good we did find many songs were repeated. The kids area was also a bit of fun but could do with some TLC and on several occasions there were no table tennis balls available to play with. A huge thank you to all the team at the pool bar and to Serkan, who was super friendly and provided us with excellent service throughout. It was also great to see so many management staff hands-on and helping out, which really showed in the outstanding level of service. The pier was a lovely bonus with very comfortable sun loungers, although it would be a nice touch to be able to order a small selection of alcoholic beverages directly from the pier to enjoy while watching the beautiful sunset. We didnt take advantage of the spa services this time, we usually love a hammam and would have booked if there had been more flexible options with packages that better suit families. Overall we had an amazing and unforgettable holiday. Our 11 year old daughter has already said she would love to return and we do truly hope that it may be possible but as the pricing structure for families changes once children turn 12 sadly it may be difficult for us to return as a family."