"What a lovely hotel. Really I suppose this should be a four and a half star review, if I'm being extra picky, as I do have a few small areas for improvement, but overall it was by far the best all-inclusive hotel we've stayed in.
Firstly, location is excellent. Situated immediately on the beach, the main town of Side is located about a 35 minute walk away down the promenade. This can be a bit of a difficult walk in the heat, but we went in the morning and took a water bottle. Lots of Ancient Greek ruins to see in the main town which is wonderful.
Secondly, the staff. The hotel is kept super clean, and the staff were some of the most attentive we have experienced. We never had to wait long to be approached for our drink choices at meal times, with staff often approaching us immediately upon sitting down. We didn't get to know the staff as well as in smaller hotels (we didn't, for example, have a table reserved for us each day with our drinks ready), but everyone was polite, friendly, attentive and hardworking.
The food was tasty and there was always a good choice - I would say it was the high quality we have come to expect in this kind of all inclusive; lots of veg, fresh pasta, different meats, local cuisine, chips, burgers, pizzas etc. Something to suit everyone. I am vegetarian and never struggled, as usually there was some form of lentil or bean stew available alongside a variety of grains. One small point for improvement would be to increase the vegetarian offerings further still - I was so disappointed on Mediterranean Night when there was a meat moussaka and no veggie moussaka available! I love mediterranean flavours so I feel some more effort could've been made there to ensure tasty vegetarian options within the theme. Similar thoughts for the Mexican Night etc; often I had to eat outside the main theme since the themed dishes were meat or seafood heavy. But I was very impressed at offering some tofu in the vegetarian corner since this rarely included! Some more exploration into all the delicious ways of cooking tofu and tempeh, seitan etc could really make this hotel shine.
We were over the moon to find out we had been upgraded, and were placed in a beautiful Grand Residence room! This was furnished with a beautiful bouquet of flowers to celebrate our first wedding anniversary, and the bed had been decorated with swans and petals. I cannot fault the room, and how special that the hotel had made an effort to decorate it for us! We also were surprised with a table decorated with flower petals for our meal in one of the a la carte restaurants, with sparkling wine. These little touches were greatly appreciated.
The pool areas are fantastic, we usually came down at 10am every day and never struggled for a sun bed. The slides are great fun, and we had a lot of fun floating around in giant inflatable clam shells during the foam party, and racing each other on the giant inflatable obstacle course. My only feedback here was that the music around the pool could be a little louder; it was very hard to hear from our sunbeds (though it was a good volume at the pool bar).
Evening entertainment was some of the best we're seen, most nights there was a live music show at the same time as something like a dance show, so you had the choice of what you vibe you wanted. Our last night was a fantastic light and water show (Avatar themed).
My areas for improvement are small. Alongside the aforementioned vegetarian food options, the spa prices were expensive and when we asked about discounts we were told this was in no way possible, which was a shame. I actually support not offering discounts (since haggling is a horrible experience!), but in this case I think prices should be reduced (for reference, a Balinese massage was only £20 cheaper than my local spa in the UK, which given the difference in cost of living, felt like more than we wanted to pay). We ended up not getting any spa treatments due to the cost.
Also, bags of linens etc were often left on the stairs up to our room. I think this is because there were no lifts up to our room (and I too wouldn't want to cart bedding and towels up and down!); however it looked a bit disheveled and I think it would be much better to build storage cupboards onto the landings.
Overall, a fantastic hotel in a great location. You will not be disappointed if you book here."