Kremlin Palace

"I stayed at this hotel for 9 nights in total and have to say the staff consistently made a lovely and genuine effort to ensure we were happy throughout our stay. Service was always given with a smile where possible, and that really makes a huge difference. On arrival, we were welcomed with drinks and greeted by a lovely gentleman, I believe his name was Yasin, who wore glasses. He took the time to explain the hotel facilities and answered all of my questions patiently. We were then shown to our room, and from that point onwards the housekeeping staff were fantastic and looked after us very well every day. We were offered two à la carte meals during our stay, which was a nice touch as the buffet restaurant could become a little repetitive after several days. The soufflé dessert was honestly one of the best desserts I have ever tried — absolutely amazing! We were even offered an additional à la carte evening later in the stay, which really showed how the staff were willing to go the extra mile for guests. As a family, we enjoyed the food overall and appreciated the variety available. It was great having the coffee bar, ice cream station, and burger bar at lunchtime. The cocktails and mocktails were also very enjoyable. Restaurant service was good, with waiters making an effort to greet guests and help find seating. The room itself was clean, comfortable, and nicely presented throughout the stay. For me, the best part of the hotel was definitely the atmosphere created by the staff. Most employees appeared happy, helpful, and genuinely interested in making guests feel welcome. We were also given a WhatsApp contact for guest relations, which made it very easy to ask for help whenever needed. One of the highlights for me personally was meeting the massage representative at the spa, who was from Uzbekistan and new in the role. She was incredibly friendly and helpful, gave us some great deals on treatments, and always made the effort to stop and speak to us each day, which we really appreciated. The entertainment, if I’m being honest, could have been better and was probably the weakest part of the stay for us. However, there were always plenty of sunbeds available around the hotel, which was a big plus. It’s also very easy and cheap to get around from the hotel. The local buses nearby are convenient and affordable for getting to different areas and attractions. Overall, we had a very enjoyable family holiday and appreciated the effort made by the staff throughout our stay."

"We stayed at Kremlin Palace in Antalya for eight days in April 2026 as a family, and overall we had a very enjoyable experience, largely thanks to the excellent staff and facilities for children. Outstanding Service From the moment we arrived, the service stood out. We were allocated a staff member called Neha, who was incredibly helpful. She ensured our luggage reached the room quickly, showed us around, and even went above and beyond by booking restaurants for us (including the Italian and Turkish restaurants). She also gave us a WhatsApp contact for guest relations, which proved very useful throughout our stay. Any requests—whether it was arranging an iron or sourcing English-style tea bags—were handled quickly and efficiently. When we had issues with the air conditioning (due to seasonal settings), they promptly provided fans to make us more comfortable. Overall, guest relations were excellent. Food & Dining The food variety was fantastic, with something available almost all the time—burgers, waffles, ice cream, and more between main meal times. Restaurant staff were always friendly and accommodating, and service was consistently good. Great for Kids The children’s facilities were a real highlight. The play area spanned two floors and included: * A PlayStation zone for older kids * Climbing and playground equipment * A basketball area * A Lego workshop * Indoor climbing areas Our children loved it, and the staff there were helpful and engaging. The water park, once opened after the weather improved, was another big hit. Facilities The indoor swimming pool area was excellent, especially on rainy days, with a main pool, kids’ pool, and jacuzzi. Staff were attentive and always ready with towels. Areas for Improvement While we had a great stay, there are a few areas where the hotel could improve: * Maintenance: The hotel shows signs of wear in places (e.g. missing tiles, paintwork, window frames). It feels like it was once top-tier and could return to that standard with some attention to detail. * Beach Works: There was repair work happening on the beach due to prior weather damage. While understandable and not the hotel’s fault, the noise and machinery (e.g. diggers) did affect the experience. It would have been helpful if this had been communicated in advance. * Children’s Area Safety: Although the play area itself is fantastic, security could be tighter. It felt like anyone could walk in, even though children are sometimes left in staff care. A more controlled entry system (e.g. ID checks or parent verification) would improve peace of mind. Also, there were cats (including kittens) in the area—while children found them interesting, it raised some hygiene and safety concerns. Gym - decent opening hours but a bit small and equipment quite old. Towels and water provided * Religious Considerations: As Turkey is a Muslim-majority country, it would be beneficial if the hotel offered guidance or facilities for Friday prayers (e.g. transport to a local mosque). Additionally, tea and coffee were served in bar areas where alcohol is handled, which may be a concern for some Muslim guests. A separate serving area for tea/coffee for same extended hours could be a thoughtful improvement. * Location: The hotel is somewhat isolated. Local shops require a short bus ride (around 10 minutes), and reaching Antalya city centre takes about an hour. While buses are inexpensive, they can get crowded. Overall Despite a few shortcomings, we had a lovely family holiday. The staff were the standout feature—friendly, helpful, and always willing to go the extra mile. With some improvements in maintenance and a bit more attention to safety and inclusivity, this hotel could easily match its five-star potential. Rating: 4/5 Would recommend for families, especially those with young children."

"Fantastic hotel and staffs. Especially mss dilara from guest relations is really kind and she is the best."