Regnum Carya

"We are currently in this horrible hotel, room 2352!!!! Nothing worse has ever happened in my life than paying that kind of money for a vacation and being treated like that. If I had to choose between going here or to Maxx Royal, I'd rather go to Maxx Royal! I will never come here again. I'll start from the beginning: we were put in a dirty room, I'm sorry, of course, but when you can see dust in clumps all over the floor and trash everywhere in the room upon check-in, that's too much! The light in the hallway was broken, it was flickering, after the flight we had to deal with it, wait for the engineers, and watch all this repair work. I generally wanted to rest, but oh well. The water in the sink doesn't come out at all, I said once, twice, and they still did nothing. My mother, daughter, and I checked into the room, and the beds are for 3 people, we had one bath towel and one toothbrush. Are you kidding me?! I called today and they brought me ONE toothbrush AGAIN!!!!!!!!!!! TWO towels!!!!!!!! By the time we leave, we're finally going to get THREE towels in the room?!?!!!??! There's no toothpaste at all! They didn't put anything for the child, oh and the best thing is, you can't ask them to clean the room, they'll give you a very serious answer at the call center! Cleaning starts from 10:00 to 16:00! We'll clean it when we can!!!!!!!!! I won't even mention the dirty toilets on the beach. I have nothing bad to say about the kitchen, the food is normal, except for the Chinese soup. Have you tried it yourself?! Disgusting hotel! I'm counting the days until my departure. Спасибо вам за испорченный отдых!!!!!!!!!!!"

"We had lunch at the Alia beach club and the food was divine. Muhammad’s service was top notch. Will definitely be back again."

"This is actually my second time staying, my last being during Covid when a lot of facilities were shut and I felt that the service and food etc wasn’t good so I was hesitant but heard a lot of good things. Well I’m glad I gave it another go. From the minute we arrived I instantly felt relaxed. We stayed in a pearl pool room which was lovely. Last time we stayed in the suite however it was so large and not needed. The food I felt was of great quality, I think my only gripe is that the eggs Benedict aren’t made to order at the buffet do the eggs are cold. The variety and quality was lovely and I am a big foodie. We only ate at one of the extra Al a cartes, the Italian which was lovely. I could have eaten it all again. The included Al a cartes were also very good. Service everywhere was exceptional. We went to the beach and all the different pools and were offerred everything from crisps, fruit, ice lollies to having your sun glasses cleaned. The drinks on offer were of great quality. The evening bar staff remembered us and what we liked to drink each night. The rooms were kept clean although no turn down service was given. My only gripe is that room service is not included at this price. We tend to drink wine and my partner has whiskey however when we asked if we could get some to the room the price was extortionate, bearing in mind you can have it at the bar. But this is probably our only gripe. The location is beautiful, sunbeds of good quality even on the beach and we always found some. Staff even offered to get us some at times when we were looking where to sit. I do worry about the farm animals however, they seem well cared for however the pens are very small and not a lot of shade and no grass. Being from the uk this wouldn’t be allowed over here. However this would not put me off and we shall be returning I am sure!"