Avena Resort and Spa Hotel

"The hotel is not a .4star rooms ok cleaner never came from Thursday till Sunday then I had to tell them the hairdryer worked for a min cut out then had to leave for 5mins then cut out again ..food average not 4star in my opinion.no entertainment no music like a morgue.in the hotel .not what it discribes.."

"This was just a week away to have some winter sun and for what we paid the hotel was love and the staff even better nothing was too much trouble for them The food was always hot and freshly cooked and the cleaning staff were incredible, the whole hotel was stopless outside and inside My only criticism would be that being a 4 star hotel the internet was only complementary in the lobby and payable everywhere else"

"Sadly there were very few positives. This is not a 4 star hotel, it’s a very mediocre 3 star. The photos of the rooms on their website are totally misleading. Our room was in C block (I think the C stands for cell) which is not in the main part of the hotel (it also doesn’t appear anywhere on the website). The room was cramped, the fixtures and fittings were cheap and nasty. The bed was rock hard and the bed linen was of very poor quality, and the pillows were tiny and flat. The walls were paper thin, so much so we could hear the very loud snoring of a man in a neighbouring room which kept us awake. Speaking to Reception was pointless, their attitude arrogant and dismissive. And for a supposed 4 star I would expect WiFi to be included but to have that service you had to pay €15 PER DEVICE extra for the week. Free WiFi was only available in the lobby. Security also came at an additional price with additional costs incurred for use of the in-room safe. Positives were the hotel was very clean, the food was ok and the location good. We could also always get a sunbed by the pool. The room aircon, once you got used to it’s quirky nature, worked well. Sadly I feel cheated by the experience at this hotel. To be so misled by the advertising of the rooms must be bordering on the illegal. I could continue about the problems we encountered but I think there’s enough here to be angry about. Think very carefully before choosing this hotel."