Hôtel Royal Azur Thalassa

"Our recent two-night stay at Royal Azur Hotel was profoundly disappointing and entirely inconsistent with what one would expect from a so-called 5-star establishment. (1) From the very first minute, the experience was marked by unacceptable service failures. We were subjected to an unjustified waiting time of over one hour to obtain our rooms, with no explanation, no apology, and not even the most basic gesture of hospitality such as welcome drinks. This alone reflects a serious lack of organization and customer orientation. (2) The situation was worsened by the unprofessional and defensive attitude of some front-desk staff, who clearly lack proper training and experience in guest relations. Rather than addressing issues calmly and professionally, their responses were dismissive and inappropriate for a luxury hotel environment. (3) Cleanliness, an absolute minimum standard, was also seriously lacking. Both the rooms and public areas were poorly maintained, with visible spiders present in several locations, raising legitimate concerns about hygiene and overall maintenance. (4) The indoor swimming pool, which is surprisingly shared with other hotels, was overcrowded and visibly unclean. This is not only disappointing but also potentially hazardous, as it may expose guests to health risks. Such conditions are simply unacceptable for a hotel claiming five-star status. (5) The dining experience was equally underwhelming. The buffet lacked variety and quality, with repetitive offerings and an overreliance on low-quality, farmed fish, far from the standards expected in a hotel of this category. (6) Finally, the departure experience was handled in an outright aggressive and disrespectful manner. At exactly 12:00 noon, we were bombarded with repeated phone calls and forceful knocking on our doors, pressuring us to vacate the rooms immediately. This behavior was intrusive, rude, and completely incompatible with professional hospitality norms. In conclusion, this hotel fails on multiple fundamental levels: service quality, cleanliness, organization, and guest respect. It does not meet 5-star standards in any meaningful way, and we would strongly discourage travelers seeking comfort, professionalism, and value from choosing this property."

"What an amazing hotel! The staff are so lovely (chokri, Huda, there was a man during the day at reception I didn’t get his name on the 9th January. The food was lovely, wide variety. They upgraded our room to a gorgeous gorgeous suite with fantastic views. Everything is so clean and modern. The outdoor area is great, so many places to sit, there’s such a lovely space near the sea, with great chairs - lots of Different types of pools. The staff were so friendly and accommodating it’s amazing! From the receptionist staff to the cleaners."

"We stayed at Hôtel Royal Azur Thalassa for three nights and overall we really enjoyed our stay. The hotel is comfortable and the atmosphere is pleasant. Unfortunately, on our last evening (22-12-2025 at around 18:45), I was stopped at the restaurant entrance by a staff member and told I could not enter because I was wearing shorts. My shorts were knee-length, but there was no prior information, sign, or written guideline anywhere in the hotel or restaurant explaining that shorts were not permitted. I had to return to my room to change, which was uncomfortable and upsetting, especially as this rule was not communicated in advance. When I raised this at reception, the receptionist was polite and tried to calm the situation, which I appreciated. I fully respect hotel policies and local standards, but I strongly believe dress code rules should be clearly communicated to guests in advance, either at check-in, in a guest guide, or with visible signage at the restaurant entrance. Apart from this incident, our stay was enjoyable, and I hope the hotel will improve communication to avoid similar situations for future guests."