Swissotel Le Plaza Basel

"This was one of the nine Bonvoy Marriott hotels. I have stayed in the last month and I have a very mixed feeling about it. Check-in was extremely slow now it could be that it was a very new staff member and I am sympathetic to that, but it took so long and I was really just wanting to get into the room and then visit the club lounge for a quick drink before it closed at 7:30. I arrived at the hotel just before seven and my check-in was completed at 7:25. When I went into the lounge, there was nothing left. The hotel room itself was quite spacious and had a very modern bathroom and the bed was quite comfortable so I had no complaints there. Breakfast was very good with a great selection and the staff working in the restaurant worked as a team and made sure that tables were reset and everyone was reasonably happy. The hotel is well located near a tram stop so it was easy to get around Basel and see all the things that we wanted to see. The real problem with the hotel was the club lounge, which was not fit for purpose. It was far too small, especially as they were large groups staying there that seem to completely swamp the area crowding out everyone else and leaving no food for other guests. The club lounge was also understaffed as there was only one attendant, and he seemed to be most concerned about catering to the group rather than other people in the lounge. One night I asked him if I could see a duty manager and he told me there was no duty manager on the premises. I used to work in hotels and I know that hotels have duty managers 24/7 so I felt like I was fobbed off. On the day that I was leaving I did speak to a very nice Judy manager and expressed my concerns and he was sympathetic, but the factory remains that this club lounge is just not up to standard and is unfit for purpose. It is also understaffed."

"I am an elite Marriott customer for over 30 years and a lifetime gold member and the Basil Marriott does not meet the Marriott standards. They are short staffed and our room didn’t have enough water pressure or hot water to take a shower. Electrical outlet hanging out of wall with exposed wires. Reported the issues the evening we checked in and again when we checked out. Follow up response from the hotel was a joke and dishonest."

"Stayed here for a few nights attending an event at Jakobshalle. Overall hotel is average - small rooms with little natural light. Bathrooms are on the small side but not too bad. Restaurant is good with a decent breakfast spread. Fitness center is well equipped with strength, cardio, and free weight equipment. Service is outstanding. Stayed here only because Basel doesn’t have higher end hotels, but overall very satisfied."