The Westminster London Curio Collection by Hilton

"Excellent stay, place is convenient and accessible, close to historic monuments and the Westminster station "

"We went to london riu for our celebration for 46 years married, the team were superb from the off. Lia at reception was superb, quick efficient service, room ready beofe 2 pm and an upgrade to kingsize room with city views. The rooms are lovely, clean comfortable and well equiped and the staff are all super friendly. And the breakfast is always amazing, great choices and all well cooked. Also the location is great."

"We have stayed at this hotel many times before when it was a Hilton property. After our stay under RIU management we will not be returning. Our booking was made until Hilton and "transferred" to RIU. We emailed twice before our arrival to confirm if our breakfast (as a Hilton Gold Member) would be honored. Both of these emails were ignored. On arrival we parked under the hotel (the entry to this car park is ridiculously tight, small cars only) and made our way to reception. We were told that the parking costs would be added to our room account once we had checked in. On check in we were informed our breakfast would NOT be honored... Considering we had booked with Hilton and had breakfast included this made very little sense considering the booking was "transferred". Not the end of the world but not the service you expect for this level of hotel. At check out was where the fun really began. We asked the front desk to confirm the parking was on our bill and had been paid for. At this point we were told that it isn't possible and to go to concierge to sort the parking. We visited the concierge who let us know that parking is now via a third party app! They attempted to give us instructions to find the property on the app but even with their assistance the app could not find the parking on two separate phones. The concierge said not a problem, we could do it on their computer together. Upon opening the website on the computer I could see they had saved (in the browser) previous visitors names, phone numbers, email addresses, car registrations and card details. These were now visible to me, as a paying guest directly on the computer we were using. To be clear, this is not a hotel system, this is a web page on the concierges computer which is in a open public area. I refused to enter my details into this computer as it was obviously clear that the details you entered were saved by the browser and immediately accessible to anyone who had access to that computer without appropriate controls. This hotel is a GDPR nightmare. At no point should other guests details be openly shown to others. Bruno the duty manager was polite when I mentioned this to him but was in no way helpful with providing a solution to any of the issues mentioned above. This will be our first and last stay with RIU which is a shame considering our history with this hotel."