Sanderson London

"My wife and I spent a few days in London prior to embarking north for a trip through Scotland. The Sanderson London was the perfect base. The location in Fitzrovia was very strategic, being close to the Elizabeth line and Kings Cross, not to mention only a few minutes from Oxford street shopping and loads of great pubs and restaurants nearby. The hotel sits on a quiet street, however, and this made for a calm and welcoming vibe outside. The hotel has a hip, modern design touch but is comfortable and well laid out. The room was spacious and the bed was very comfortable and the extra amenities were a nice surprise (a great blue tooth speaker, artistic weights and yoga mats for in-room exercise!) We particularly enjoyed the included breakfast, which was among the best hotel breakfasts we've ever had. They even have two flavors of fresh smoothies on tap. The afternoon tea looked lovely and very creative, but we didn't have time for it on this trip. The hotel has an inner courtyard, which makes for a perfect place to extend dining outside when the weather is fine. Importantly, the staff were all friendly and extremely professional. All in all - a great stay in London."

"It shouldn’t be even a 3 star hotel! Only the size of the room was ok. Services are a disaster. In the reception were always 2-3 people (not all with name tags) but couldn’t resolve anything, blaming the other staff not having things done. Housekeeping could not manage in non of the five days to have the needed amount of towels. Had to ask 4 times for completion. Didn’t refill the coffee machine 2x, had to ask. No toiletries, when we asked for we got for 1 person only 1 day. In the restaurant the hostess didn’t smile, were polite but nothing else. The room was a big disappointment; dirty carpet, bathroom with dirty spotted tiles. On complaints the front desk said that all their rooms have the same “design” (Photos attached), but as courtesy they offer a prosecco, what never arrived 🤯. We had an early flight so we asked (personally at the front desk) for a breakfast box, but in the morning of leaving nobody knew anything about it, and we didn’t got breakfast , though paid for it!!! A bunch of incompetents and sadly have to say, liars 🤥. With this attitude they rob people’s : time, pleasure and money! Never again!!! Everybody should consider booking this “hotel “. It has nothing to do with a 5star hotel, unbelievable basic, big disappointment for us."

"in a year since my last visit sanderson just changed maybe under new management room are dirty stain in bathroom no one seems to care renovation in lobby lots of noise it use to be very nice i ve tried a week after the hotel newman a 5 mn walk from sanderson so much better clean perfect"