Park Grand London Kensington

"My best friend and I went for a girls trip and we enjoyed this Hotel so much! Clean and central to everything, Earl’s court is steps away and is such a beautiful neighborhood to be in. Zorro was extremely helpful and every staff member exceeded expectations. Will be staying here again."

"Location - Good - Very close to Earls Court tube station. Atmosphere - Average - felt like a “granny flat” - certainly could do with some modernisations and checking in at the bar was a new experience for me. Rooms - Poor - As a Gold member I was told an upgrade wasn’t available. The room was small, no window, the bedside lamp didn’t work as the plug was an EU plug and there was no socket for that. The shower was poor, the rainfall shower was more like a drizzle. Liked the ESPA amenities. Pillows were synthetic and uncomfortable. Bedding was poor quality and bed was poorly made. The bedding also had a strong fragrance to it which prevented me from sleeping. Air conditioning wasn’t particularly strong and made a knocking noise. Rooms are noisy - I was in the basement and could hear people walking past my room and also the person above me filling their sink. Other - was given a coffee voucher at check in. You’re only entitled to one speciality coffee at breakfast - how very strange when you’ve paid for breakfast. Overall would NOT stay again. AVOID as it’s an uncomfortable 4* in my opinion."

"If you are expecting a 4-star hotel, no, it is not! Alas, it has many rooms underground; both we and another couple found ourselves in the situation of having paid quite a bit to sleep in a basement room, even though I had booked through the site specifically to state my preference to sleep on any floor except underground! It is certainly new, but it cannot charge more than 1400 euros to have us sleep underground! What can I say! Ah, we tried the restaurant but I would not recommend it..."