"I stayed here with work colleagues for 10 nights over three weeks recently whilst in London on business.
The first week was good, the room was fine and the stay generally good. We checked in on the screens on the ground floor on arrival, it was all quick. I found that I had everything I needed in the room (albeit the safes are quite small and didn’t fit my laptop in).
The hotel restaurant is an Italian and the food is pleasant. Service was a bit slow though but always friendly. There is a large selection of excellent curry houses just around the corner on Brick Lane though.
The roof top bar is nice but expensive.
The second week they had a new reservation system and my goodness it caused so many problems and just added a lot of frustration. Our rooms had ended up being allocated as accessible rooms and family rooms which we didn’t want to need (in fact my booking explicitly asked NOT to be an accessible room). The rooms were made up for families of four. I did manage to get reallocated with the promise that it would be sorted the following week.
We get a room allowance with our company booking and this was fine in week one but for week two we had problems at check in, we had problems with the rooms, we had problems booking food to the room. The new reservation system has caused utter chaos and has made it extremely difficult for the customer (and the staff!).
In week three the chaos of the booking system continued. Again my room had to be changed on arrival, we constantly had to have our bookings to hand to physically show that we had a room allowance and it was just generally frustrating and an inconvenience after long working days.
The hotel itself is ok, although we had stayed at the Clayton nearby for 2 weeks which had been a better experience.
I will compliment the staff at the Hyatt. They were friendly and kind, the lovely guy at breakfast always had my coffee ready for me as I walked in and they always arranged a table for all of us together at breakfast.
The rooms are clean, good food and friendly staff. I would stay again, if I had to, but but they need to sort out the reservation system as it is really impacting their customers and staff."
