Hampton by Hilton London Waterloo

"We returned to this hotel because of its great service and proximity to Waterloo Station. We were celebrating a birthday and reuniting with friends in London. We arrived early, and our bags were safely stored until our room was ready. We were delighted with the lovely surprise of balloons, Prosecco and petit fours left in our room, along with a beautiful city view. The breakfast was excellent, with plenty of choice, and the staff were extremely helpful and friendly during our stay. We will most definitely return on our next visit to London it’s a great base to explore from."

"This hotel is in a great location close to the Waterloo train station as well as restaurants in walking distance. The free breakfast is also one of the better breakfasts I have seen. The rooms are small compared to hotels in the US but that is not really a problem considering how little time we spent in the room. They do not have refrigerators in all of the rooms. In fact when I emailed before my stay they informed me they only have 4 for the entire hotel. I did appreciate that I was able to get one in the room. However, these are extremely compact refrigerators. When we arrived after a long international flight I inspected the room and found a disturbing stain on the bedding. I called the front desk and requested that it be changed. Someone who I believe was the houskeeping manager and the housekeeping attendant arrived in the room to inspect the stain. The manager then proceeded to chastise the attendant for leaving the room like that. I thought that it was inappropriate to do that to the attendant in front of hotel guests. The attendant then proceeded to change the sheets but had to go through 4 sets before finding some that were sufficiently clean. I should note, that we had a twin room and the other bed was fine. The manager later on brought chocolates to my room for the trouble."

"Lovely clean, central hotel. Fairly good breakfast. Good sized rooms."