Dorsett Shepherds Bush

"Very poor quality of room. The room I was booked into was very shabby and had a horrible smell. After complaining I was eventually shown a second room - still shabby but it smelt better. The common spaces are nice and the staff are doing their best but the rooms need a makeover."

"I feel compelled to write a review about this hotel as we have stayed here so many times over the years but it has just declined over the years. Having arrived on Friday evening at 9.30pm we didn't actually get a room to accommodate the four of us until midnight and as it was my mums birthday and I was travelling with two teenagers just wanted to get to the room and relax ready for a Christening in London on Saturday. I had booked a king sized bed with a sofa bed for my daughters so were given a corner room (again which we have stayed in before) only to find no sofa bed in the room just two chairs and a table. After letting reception know a single bed was put in the middle of the room by a rude member of staff from housekeeping to which I replied are the girls supposed to share a single bed and in the middle of the room whilst the chairs etc were still there. After speaking to the manager at the time he said I should have booked two rooms despite the hotel letting me book the room with a king sized bed and sofa bed. Having asked him how long he had worked at the hotel he said 3 months which says it all he should be sacked and how he got the job is bewildering to me as clearly rude and incompetent!!! Thankfully another manager was on duty and moved us but had to do it twice as again no sofa bed in the first room. I booked the room in advance so would have thought a little foresight would have been used but clearly not! It ruined the Friday evening and hope for other people staying at the hotel that they implement some customer service training as clearly they need it!"

"Awful customer service! Took a £50 security deposit which I still have not received. Don’t answer phone calls and when they do they pawn you off. Emails are never replied to either. Avoid!"