Chilworth Court

"We stayed in unit 505 (basement). There are little children in the apartment above us that run and bang so loud on the floors for over a half hour early each morning that the room literally shakes. I hear/feel them doing it now (after dinner). Good luck sleeping through that in the morning. The twin beds are short and narrow for sleeping and the thermostat in that room doesn’t work. Neither do the exhaust fans in either bathroom. WiFi is really spotty. There are electric plugs on only one wall and that is the one OPPOSITE of where the beds are (bring really long extension cords with lots of adapters). On the positive side, the unit is spacious and the kitchen seems well equipped although we didn’t use it much. Also, location is only 3 blocks from Paddington Station."

"I previously stayed at this property two years ago and had a good experience, but unfortunately, it has gone completely downhill. The apartments are heavily worn out, and the overall management has significantly deteriorated. Here are the main issues from my stay: Extremely Rude & Unprofessional Staff: The air conditioning in my room was not working, despite booking a room that explicitly includes AC. When I brought this up, Alison from the reservations team was incredibly rude and hostile, shouting and asking, "What do you want me to do? Just take a fan." When I mentioned that I had contacted them a week prior to confirm all details, she sarcastically responded that I never specified I wanted the AC to actually work. It was the most unprofessional interaction I have ever had. Unhelpful Reception & Management: The front desk staff seemed clueless and offered zero assistance. Multiple employees simply blamed the "new management" for all the issues without taking any responsibility or fixing anything. Poor Housekeeping: Housekeeping is only provided once every three days, and the service is terrible. They use the lowest quality cleaning products possible. The Only Positive Point: After spending my entire trip chasing them for a resolution or fair compensation, I finally spoke with Tia from reservations on my last day. Tia was genuinely polite, professional, and pleasant to deal with. She managed to offer a small amount of compensation—and while it was very minimal compared to the hassle I went through, I truly appreciate her kind attitude and effort. Thank you, Tia. Final Verdict: Unless there are serious changes made by management, this is currently the worst place to stay in London. I definitely do not recommend returning here."

"We had a 2 bed apartment for 5. Plenty of room. Great location. Check in staff were excellent . This could be fab but for a few maintenance/ housekeeping issues . Curtains need rehanging, paintwork bit bashed and carpets and rugs need a clean . Someone has clearly just spilt a cup of coffee in the bedroom as there es a huge wet patch . These are all easily solved but it just made things seem a bit scruffy which is a shame as it’s functional accommodation . We were able to book parking nearby with Just Park app which es also great"