"We had an enjoyable stay overall and there were plenty of positives. The bed was exceptionally comfortable, the room was clean and nicely presented, and although we didn’t have a view, that didn’t affect our stay. The hotel is in a great location, making it easy to explore the city. The breakfast buffet offered a good selection, was well stocked each morning, and there was plenty of choice. The staff were polite and professional throughout our stay. While nobody particularly stood out, we had no issues with the service.
We also booked the hotel’s chauffeur service to and from the airport. Although it was quite expensive, it was reliable, comfortable, and our driver was lovely, so we felt it was a worthwhile convenience.
There were a few things that could be improved in the room. There were no drawers for storing clothes, which made unpacking difficult. A heated towel rail would have been appreciated, the hairdryer was frustrating to use, and the bathroom door seemed to have a mind of its own and wouldn’t stay where you left it. No mirror by the table table and chair to do hair and make up,
The biggest disappointment, however, was something we witnessed at breakfast on our second morning. We saw a member of the kitchen staff preparing dough, repeatedly licking dough from her fingers and eating pieces of it before putting her hands straight back into the dough she was preparing. We also noticed that the utensils and bowls she used were only wiped down rather than properly washed, and during the time we were watching, we did not see her wash her hands once after touching her mouth or fingers. This was genuinely concerning from a food hygiene perspective and unfortunately left us feeling uncomfortable for the rest of our stay.
Overall, this is a lovely hotel with comfortable rooms, a great location and good breakfast, but the hygiene standards we witnessed in the kitchen were disappointing and are something that should be addressed."
