Cosmopolitan Hotel Prague

"For a business trip, I would not recommend choosing this hotel. Having worked as a Front Office Manager at a five-star hotel, I understand the standards of service and guest relations that should be expected. During the stay, had a few relatively simple requests that unfortunately could not be resolved, which was disappointing. Additionally, business trip took place in the second half of September, and to date, I still have not received an invoice for my stay despite the significant amount of time that has passed. Overall, the experience did not meet the level of service and efficiency I would expect, particularly for business travelers."

"Aside of the location, this hotel was not even close to being a five star. Carpet was dirty, rooms were small (our AC motor was loud), and service was lacking and unfriendly. Everyone on staff always seemed inconvenienced whenever I asked for anything. When I checked out, no one said safe travels or thank you for staying, Breakfast was average at best. Look hard for other places before staying here."

"We booked two rooms with breakfast at what was supposed to be a five star hotel. This is definitely NOT five stars. It feels dated and the service was mediocre. I wish I didn’t pay extra for the breakfast because neither kids got up to eat it. It wasn’t good so not worth it. It was ok but the pastries and bread are just not good. I had stopped in Paris before this trip and bought some butter. I asked if they could put it in the freezer for me as it was vacuum packed. The front desk sent me to ask their restaurant if they could do it. The restaurant said they couldn’t for safety reasons and told me to use my room freezer. Of course there is no room freezer and the fridge was not even that cold so that didn’t help much. I asked if they could freeze the ice packs that I had for my medicine. They wouldn’t do that either. I was surprised as this is the first hotel that wouldn’t do this as I travel often. Then they said they would call me and no one did. I asked for 4 bath towels each day and the front receptionist said there’s already 4. She was just rude. There was only two. I wrote a memo using both Czech and English asking for 4 towels but I never got 4. The slippers were so cheaply made and thin that I used the slippers I brought from home. The safe was the size of a small box slightly larger than a passport. We couldn’t fit any of our electronics in it. And the hotel doesn’t have security of who can go up the elevator. There was a guy across from the hall had a “working girl” come late at night. Disturbing as I was with my young daughter. What type of establishment is this? The pros are the location and the AC worked well. Otherwise, maybe find somewhere else."