Vila Gale Collection Palacio dos Arcos

"It was a good experience overall. I stayed 3 weeks for a business travel. Pros: Since it was a long stay, they offered free parking. I forgot my laptop charger so I asked to borrow theirs. They said no at first, but they eventually let me use their charger. Cons: breakfast is expensive and they served the same food throughout my 3 week stay. If there were not enough guests, they will only put out the bare minimum, with very limited food options. They refused to let me use their microwave, first claiming it was their hotel policy, then stating it was the law. I asked them to show me the law, but they eventually said it was “their right to refuse.” One lady wearing glasses in particular, had the worst customer service. Everyone else was great including Alexandre, Andre, and the entire restaurant crew. I loved Portugal and I am coming back again for business and leisure. However, I will not be returning to this hotel based on the simple fact that the lady in the front desk with the glasses simply lied about the “microwave law” even when just the night before, the gentleman in the front desk informed me that I was allowed to use the microwave. If you plan to spend big for a hotel stay, I suggest searching elsewhere. You will have plenty of great options!"

"Such a lovely hotel and great location . Our room was fantastic though upgrading disappointed not to have a coffee machine or kettle . Lovely gifts of fruit/chocolate/ wine though asked many times for a cork screw never arrived. Breakfasts were fantastic though service of drinks a little hit and miss . Would definitely return ."

"The hotel was a good choice for a business meeting as it’s easily accessible yet far enough from the hustle and bustle of Lisbon. It can be reached by a 20 minute smooth train ride from Cais do Sodre or by Uber but the car traffic can be pretty bad at certain times of the day, up to 45-50 minutes. The hotel rooms are large and comfortably luxurious with nice amenities and daily chocolates in the evening. Their on-site restaurant is also worth visiting a couple of times, the shrimp risotto was a particular standout on the menu. The staff was terrific, reordering the vinho verde at the guest request. The only small negative was a non-working air conditioner in the small gym but I am sure that was promptly fixed considering the efficiency of the staff. The beach is only a street crossing away and there are several restaurants in the immediate vicinity so if not keen on city center vibes, this is a perfect alternative."