Diwane Marrakech

"Me and my wife stayed at this resort for her birthday. April 4th - 10th. This is definitely not a 4 star hotel. 4 star of lies more like. The food is not really that great at all. After a while, we ended up eating out in the evening quite often yet our package included dinner at the hotel. Speaking of dinner, every time we wanted a drink with our dinner, we were told we would have to pay for drinks at the bar. I have never heard of this in my life that you stay at a 4 star hotel that includes dinner in your package, you have to pay for drinks with your dinner. These people are thieves!!! The hotel room bedsheets were dirty. Bathroom was a disgrace. The shower head was corroded with limescale. So only a trickle of water came through the showerhead When you complain to reception, they act like whats the big deal and I was told why did I not report this straight away. The guy on reception was an idiot to tell me that. Clearly a useless fool working in customer service. He shouldnt be working there at all!! Another time, I ordered a banana smoothie to go with my breakfast. In the end I finished my breakfast. I was still waiting a good while. I decided to go to the bar which is where they make the drinks. The guy at the bar tells me they ran out of bananas. His whole manner in how he explained that to me was so rude. Absolutely unprofressional. You dont keep the customer waiting and do not inform them with what is going on. I didnt have a problem with the fact that they ran out, thats fine, but dont walk in and out of the breakfast area and chat and laugh with colleagues and not let the customer know they have run out of stock and to ask if I would like something else. This hotel is a disgrace to the hospitality sector and quite frankly needs to be inspected and reviewed. It is not a place fit for purpose. Do not book at this hotel resort. Avoid it."

"First time at this hotel and while the Hotel's amenities were fine the attitude of the bar staff left a lot to be desired. When ordering food,on Wednesday evening 29/04, we cancelled our order and went to an external restaurant due to the rude bar staff."

"This is our 3rd time in Marrakech and second time at hotel staff amazing from reception to the girls who clean our room and we also booked great trips at hotel our room was lovely and big and comfortable would definitely come back but on last night the boys who were working in the bar were not professional we went in to have something to eat and went up to put order in their attitude was very rude then they spoke to each other in their own language and were abrupt we said to cancel our order and we would go somewhere else this is the first time we were treated like this it didn't feel right but I wouldn't let it put us off coming back also hotel great location"