"Positives:
- Cleanliness of the hotel, the room, the pool area and the grounds. All spotless and maintained perfectly. Everywhere you look, people are busy cleaning and looking after everyone.
- The staff are all incredible and so so friendly. A special shout out to Mohammed and Habib in the restaurant, they were so attentive and really made our stay memorable. Moroccan culture is warm and friendly, and we really felt that. It's like you are staying with family - not hotel staff.
- There was a beautiful selection of fresh food during each service. If you like freshly prepared vegetables, delicious salads, tasty dishes, gorgeous lamb, beef or veggie tagines, then this is the place for you. If you want burgers, nuggets and chips? Go to Benidorm...
- The service at the pool bar was efficient, and the staff always friendly and jokey. They are constantly collecting glasses and clearing the pool areas.
- The free shuttle into the medina was useful, but we preferred to get a cab for 100MAD instead (£10). Much more flexible, and the taxi drivers are wonderful and have excellent recommendations. They often give you their number, and will happily pick you up where they dropped you off.
- The location is perfect. It's 15mins or so from the medina. We enjoyed spending mornings in the medina, then coming back to the hotel for lunch in the afternoon and some pool time. When you arrive back into the hotel and gardens after being in the medina, you will feel 100x more relaxed. It's a beautiful contrast. We loved the hotel and surrounding areas so much.
Negatives:
- Loungers get reserved at the crack of dawn. If you feel brave enough, take the towels off and take the lounger! There are signs around saying you can't reserve beds or loungers.. but do it at your own risk! Some of the guests are a little... 'bold' and I can imagine it might get ugly if you did this to them. Even though you technically can! I wished the hotel staff would enforce this rule better. It did spoil the experience a bit.
- Pool music.. Each day the music got cranked up in the afternoon. Fine if you like booming dance music but if you want a peaceful relaxing time by the pool, then pop your earphones in.
- The bathroom was a little outdated and tired, but super clean.
- Mattress was a little firm but bedding was spotless and clean.
- We didn't spend much time in the hotel at night, so can't comment on the entertainment much but the crowd are a bit rough. Typical "Brits on an all inclusive holiday" so definitely venture out in the evenings if you want to avoid drunk middle aged women singing karaoke and harassing the band!
No real negatives for this hotel!! Just our personal preferences. We would 100% return.
Tips:
- Get out and explore the medina in the morning and at night. The people are friendly and the culture is well worth experiencing. There are beautiful rooftops to enjoy drinks, delicious restaurants and lovely tea and coffee shops. I felt sad that so many of the other guests didn't leave the hotel. It's a vibrant and exciting city, with so much to experience. Just be mindful and respectful, and the locals will return the same kindness.
- Tourist heavy areas in the souks seem to sell a lot of the same tat.. Venture further into the medina and you will find more unique items!
- Taxis in the day are 100MAD, and night are 150MAD. Never pay more!
- Coco rooftop has live traditional music, Dar Dar rooftop was also great. Nobu was a lovely spot for a drink and some nibbles.
- Bacha coffee is a must!! But arrive there at 12-2pm. There is no queue and you will walk right in. We went at 9am and queued for 2hrs... You definitely do not need to that! When we left, there was no queue at all.
- Go to Marrakech with an open mind - you will fall in love with it!
Thank you to all of the wonderful staff at the hotel, you made our stay so memorable and we are so grateful to you all."
