Riad Luzia

"We have just returned from Riad Luzia, four nights exploring Morocco The first thing is this Riad looks nothing like the photographs , they really need updating it has been refurbished and in comparison looks very stark, a bit unfinished. Taste is a personal thing obviously , however it was confusing as we thought we had booked something entirely different. In summary the ups . All of the staff without exception were friendly and most helpful . The accommodation is spotlessly clean and the location is excellent for exploring. We had issues with our air con Resulting in moving rooms but it became obvious we were in one of the small basic rooms I think the better rooms are for private clients and tour operators receive more basic ones . It’s a shame we were allocated such a poor room as we were the only guests in the whole riad until our final night. Having said that we were moved straight away. I think much could be done to enhance the stay in terms of hospitality , at least some drinking water , mint tea , a fridge , kettle in room and breakfast we found to be quiet unappetising The riad has a lovely roof terrace shame the pool has gone I would like to give it a better rating but apart from the staff it was an average stay when looking at other riads and their reviews"

"We experienced a deep disappointment from beginning to end. We are a couple and a friend so had two rooms on different floors. We all had the same dismal experience. The cleaning of the rooms was excellent, and the location also very handy for exploring the area, but the issues we had were the same as others who gave this riad a bad review - those issues included: * it was noisy night and day - you can’t enter the property on your own, you have to ring a doorbell which can be heard from the room - so every time someone comes back to the riad, we heard it, and then you can also hear people’s ordinary talk, sneezing, laughing etc as the rooms face into an internal area that acts like an echo chamber * the breakfast was abysmal and nothing like the photos - the boiled egg was green/grey, the OJ was watery, the tablecoths were grubby (unlike the rooms which were spotless), the coffee was out of an urn - it was the worst breakfast we had in 3 weeks staying at different riads throughout mororcco * the shower was tiny, paint peeling off it, and it was either boiling hot of freezing cold * it had a dark and dismal atmosphere in the room and common areas - nothing at all like the photos on the internet - maybe all the lights were on in those common area photos, but they weren’t on when we were there, nor were we shown the common area and didn’t realise it was in the newer part of the riad next door and we found it ourselves when we were looking for the parts of the riad that were like the photos…maybe the people who gave it a more positive review stayed in the newer part, but we did ask for quiet rooms as we had read issues about noise in reviews and we were assured they would be quiet - they weren’t. We were so taken aback by our experience as it received glowing reviews from others - all our other riads we felt welcome and the hospitality was terrific and they were all cheaper than this one (although Marrakech accom is more expensive than other places in Morocco it seems). If you are weighing up where to visit, give Marrakech a miss and go to Fes if you want a fun walking and/or shopping medina experiences (or stay somewhere else)."

"Peaceful oasis in a chaotic but colourful city, friendly and helpful staff, stunning view from rooftop, room was huge and nice and quiet"