Kenzi Europa

"First the positives - the hotel is clean, functional and the staff are hard working and very friendly. It is near the beach, promenade, restaurants and shops. The food is good and plentiful and soft drinks and coffees are from machines so available at all times. The room we were in was large with a good sized bathroom and was cleaned every day. The people we met in Agadir were very friendly and there wasn’t the usual hassle to come into shops and restaurants. Food and drinks outside of the hotel were very reasonably priced. The negatives - Agadir is very busy in August so there is noise from the road until quite late at night (even with the French doors closed) The pool is a lot smaller than pictured so gets very busy and unfortunately lots of holiday makers reserved their beds the night before so getting sun beds was a nightmare every day. The pool man did try and take towels off but as soon as he had left for the day, the same people put their towels back. There is a section on the beach for the hotel so we went there quite often instead. The big negative is that during August Agadir is very overcast and cloudy. This is due to the hot weather from the Canaries meeting the cold air from the Atlas Mountains. We only had 4 sunny days out of our 2 week holiday! The locals told us that this is a common occurrence but we hadn’t been told about it. We were in building 1 and even when we did have some sun our building didn’t get any. Building 2 with rooms facing the pool did get sunshine. Agadir is a nice place and very safe but if you are looking for sunshine then Marrakech is probably a better option in August."

"Kenzi Europa Agadir – Great Location, Shame About the Hotel Let’s start with the positives, because Agadir itself is absolutely beautiful! 🌴 The location of Kenzi Europa is fantastic, with some lovely restaurants, little shops and plenty to do nearby. A special mention has to go to Balal at the front entrance, who was always incredibly helpful, whether it was sorting taxis or helping with bags. The ground staff and pool team also work incredibly hard and are constantly cleaning and scrubbing the slides. Unfortunately, that’s where the good news largely ends… If you’re looking for a relaxing, hygienic, peaceful holiday, I’d suggest looking elsewhere — unless your idea of relaxation is playing The Hunger Games: Sunbed Edition every morning. 😂 The sunbeds are a complete nightmare. Guests put towels on them the night before, meaning by morning there are apparently plenty of beds according to the hotel… just not ones that actual humans can sit on. We were told there were enough, but as our photos show, there simply weren’t enough beds or space. Then there’s the smell. The drains regularly absolutely stink, which isn’t exactly the exotic Moroccan fragrance you were hoping for. The pool was frequently cloudy, and we witnessed children getting into it with huge, visibly unhealed cuts. There also seemed to be very little encouragement for people to shower before entering the pool, which probably explains a lot. And then we have the food… Honestly, I’m not sure what was more impressive — the complete lack of flavour or the amount of salt used to compensate for it. Food was either completely tasteless or so salty it was practically preserved for future generations. 😂 Food hygiene was another major concern. We didn’t see a single pair of gloves being used when handling food. Food was also left uncovered at the back bar, where flies seemed to have taken up permanent residence. We ate at the hotel for just two days, and I became so ill that I couldn’t go out. We decided to give the hotel food a very wide berth after that and ate out every day instead. Funnily enough… I soon got better! 🤔 We also witnessed cutlery being dropped on the floor in the main restaurant and then being put straight back onto the tables. That really shouldn’t need explaining. The coffee machines regularly ran out of coffee or chocolate, leaving you with what can only be described as a cup of hot, watery milk. Bar tables weren’t cleaned often enough either, and on several occasions we ended up wiping them ourselves before sitting down. And if you have a pool-facing room and are hoping for peace and quiet… good luck! 😂 The noise is awful and goes on for ages. This definitely isn’t the hotel I’d recommend if you’re looking for a peaceful break. So, would I go back to Agadir? Absolutely! ❤️ Would I stay at Kenzi Europa again? Not a chance. 😂 Agadir is beautiful, there are loads of fantastic places to eat, plenty to see and do, and the location of this hotel is genuinely excellent. The staff working outside and around the pool deserve credit for how hard they work. But unfortunately, a great location can’t make up for poor food hygiene, questionable cleanliness, noisy surroundings and food that left us unwell. Agadir: 10/10 🌴 Kenzi Europa: sadly, not for us. If you’re booking this hotel, I’d definitely read the recent reviews carefully and decide whether the positives outweigh the negatives for you."

"Just got back from an amazing 2 week stay at the kenzie hotel, first time we have been to Morocco and I can’t fault the hotel or staff rooms were cleaned everyday and hotel is spotless. The staff are all friendly and will do anything they can for you that’s pool staff bar staff and general staff working around the hotel. A special mention to the entertainment team who were amazing and always getting everyone involved with the activities going on each day but a big thank you to YOYO, BENJI, YAZ, AMWAR and MOOSE who made our holiday and always come to make sure we were ok that place wouldn’t be the same with out yous and we will all miss yous got to say one of the best nights is the white party night. The food is repetitive but I don’t k ow what people expect for an all inclusive there was always something there you could have and snack bar always had burgers hot dogs chips and wraps. Will definitely return"