InterContinental Malta

"We visited for a week over Christmas 2025 as a couple in our 30's. Unfortunately we wouldn't say that this hotel is 5 star. Pros: - On arrival the concierge was great and the check in at reception was smooth. - Lots of options at breakfast and they catered well for gluten free. - Majority of the staff were smiley, freindly and always a great help, especially given that they were working during Christmas. - Room service was always very quick and great. - The couples massage was amazing - I was ill for a day and couldn't leave the room and the staff brought me a complimentary pastry/bread basket and a selection of teas to our room. Cons: - The room was not to a 5 star standard. We found a used pair of false eyelashes on our sink basin on arrival. The balcony is grim. It doesn't feel like the room is sound proofed as it's very noisy. - The room was far too hot. Even when we turned the heating off and opened the door it felt too hot to the point it gave us a headache. We told reception about this but were informed that the temperature is controlled centrally so not much they could do. - KIDS. We don't usually mind staying in a family hotel but this was crazy. There were so many kids with the hotel and parents just letting them run wild. A few examples (but there are many): We would get in the lift on the ground floor to travel to the 12th floor and kids would get in and press every floor button! So we would be in the lift for ages and their parents would just laugh. There is a piano in reception and the kids would constantly play it (awfully), so as you can imagine, this area was NOT relaxing. The parents or hotel staff would just let them. I would suggest that the lid remains closed or a sign be put up. - The Pool. Well, this was just the worst experience ever. We tried going at all different times and it was full of Kids (at least 30 kids at a time), jumping in, splashing etc. This is supposed to be a 5 star spa? Again, staff and parents said nothing. We paid €289 for a relaxing spa and massage. There was nothing relaxing about the spa. There needs to be some time slots that are adults only. Additionally, we saw a few men getting in the pool in just their boxer shorts, which as you can imagine, went see through once wet, which was disgusting and completely inappropriate. - Breakfast buffet queues. Again, we tried going at different times but it was always the same issue. We would queue for 20 - 30 mins before getting a table. This needs to be improved by the hotel. Maybe they could look into a booking system where each room books their breakfast slot the day before in an app. All in all we had a nice time and the staff couldn't do enough for us. The service was close to 5 star but the amenities and ambience were more like 3 star. There needs to be at least one adults only bar or area and the business of the pool/breakfast queues needs to be rectified by the hotel. Unfortunately, we wouldn't stay here again."

"Inexperienced staff. IHG guest. Horrible experience. They tried to charge me twice for the items already paid. But this is common in malta as i came to understand. People, just be careful. Especially women!. Very unsafe place to stay in. The area is horrible. Garbage all over the streets."

"Had a nice stay overall best was check in very efficient and had arranged a lovely treat for us in room the accommodation staff excellent also the staff at breakfast ..breakfast can be a bit chaotic when busy staff really do their best ...we had booked the Christmas day lunch which was very good. . Disappointed there was no bit of a buzz for Christmas eve in hotel despite there being a lovely bit of entertainment the two evening before ... pool lovely also spa"