"We are a family of 4 adults and 2 kids under 10 and have just returned from a week stay at the hotel. We had a lovely week however I would say the hotel was slightly disappointing. I don’t understand how this hotel has a 5 star rating, The public areas and the view are great however there is little to no entertainment, no kids club and only one staff member in the animation team who was sick oh our last 2 days so,absolutely nothing on through the day, no music and no atmosphere. The bedrooms are spotless clean and housekeeping do a good job however there is little rooms are very dated as are the bathrooms. In my view, an update is required to both. They are certainly not of 5 star standard. The food was ok for adults and we managed to find something everyday however, the kids choices were very disappointing. I feel this hotel should be adults only as they definitely don’t cater for children at all. Apart from a small swing park and table tennis, there is nothing else for them to do. The family swimming pool is a good size but unfortunately not child friendly as they are not allowed to jump in or even dive under water to play games. I understand why diving in isn’t permitted however the lifeguard on duty was never off the kids backs telling them not to jump in. When I questioned why this rule was in place the lifeguard advised that this pool should be for adults to relax and the kids are disturbing them if they jump in. I found this an astonishing reason and e planned to him that kids don’t want to,relax and if adults do, then the6 should book the adult area of the hotel. Don’t go here is your kids enjoys playing and jumping in the pool as it is s8mply not permitted. The lifeguard also sits in a crone far from the oool so if anyone was in difficulty whilst in the pool, he wouldn’t notice. One positive about the pool area is there is no shortage of sunbeds so therefore no sun bed wars which was a huge bonus. As for the staff, everyone in the restaurant and lobby bar were really pleasant. A few to mention are Nikos, Antonia, Faidra and Giorgos. Also the younger staff at the pool bar were great and we noticed a much better atmosphere when it was them who managed the bar and the one older bartender was off duty. He certainly shouldn’t be in hospitality as was continually rude and dumped our drinks in the bar.
Despite the annoyances above we still had a lovely holiday but I wouldn’t return due the the restrictions put on the kids around the pool and the lack of kids choices at meal times. The bedrooms are dated, bathrooms are old fashioned with black mould, over bath showers with no pressure snd only water warm at best and inefficient air con. Views are fantastic. If the hotel had a full refurb and was adults only, it could be brilliantl. Sadly it is nowhere near at this time."
