Hotel Palazzo Stern

"This was our third year staying at this truly amazing hotel and it consistently provides everything you could possibly look for while staying on the Grand Canal. Located perfectly between the Rialto Bridge and San Marco the Palazzo Stern offers the ideal balance of being close to the main attractions without being trapped in the middle of the frantic tourist action. This year we moved to room 201 which was absolutely perfect for our small family of three as it felt like our own private little suite tucked away for quiet but still close enough to the main hub of the hotel. The front desk team is incredibly knowledgeable approachable and accommodating and they truly go out of their way to ensure every request is met with a smile. The logistics of travel are made so simple here with various options for airport transfers and the convenience of having a Vaporetto dock practically at your doorstep for easy access to the train station or other Grand Canal destinations. A tremendous highlight of this location is the proximity to Campo Santa Margherita where you can escape the crowds to grab a fantastic bite and enjoy the authentic local atmosphere. What truly makes this place feel like a home away from home is the wonderful staff who treat you like family including Sabina, Gabriele, and Gionata, at reception along with the exceptional service from Joel (Above and Beyond), Junior, Rani, and Muhammed at the bar and breakfast and the meticulous care of Aliona and Paola in housekeeping. We thank you all so very much for another unforgettable stay and we cannot wait to see you again next year so stay well and live adventurous :)"

"The hotel is ok…Our room was very small and in the first floor i didn’t like that all. you could hear the staff talking and all the people enter and exit."

"This was our first stay at Palazzo Stern. Over the years we have built a strong relationship with the hotel group as a result of our many stays at Locanda Vivaldi. As fate would have it, Locanda Vivaldi was in the midst of construction during our annual scheduled visit. We learned of this when someone in the management group contacted us and informed us that we had been rebooked at Palazzo Stern and that the room and accommodations would be in keeping with what we have come to expect at Locanda Vivaldi. We were not disappointed. Palazzo Stern is a fantastic property. It is stunningly beautiful in structural detail but the staff there was the true heart of our experience. The staff far exceeded our expectations. Thanks to te front desk team and bellman who welcomed us on the steps when our water taxi arrived; that arrival can sometimes be stressful. Jonah (Jonathan) welcomed us upon our arrival and made sure that we had all of our initial questions answered. JORDAN happened to be the person with whom we had the most engagement. If we had an inquiry, he had the answer, or, the very next time we came in or out, he had all of the specifics whether or not we decided to follow through. His knowledge, attention to detail and his genuine interest in our experience was remarkable. Sabina referred us to a restaurant that is now on our Italian top 10 places to eat; we went there twice. The dining room staff, evening and breakfast were wonderful. Weather conditions were very rainy during our stay and we appreciated the accommodations for dining in our room and, in the hotel. Our little dog Salvatore fell in love with the staff. Thank you for allowing him to stay at your property. During our stay I did ask to speak with a manager and was told that there was not one available at Palazzo Stern or elsewhere. That was concerning; however, we will reach out using the contact information that we have. Our genuine thanks goes every member of the staff that made our visit so very memorable. Our gratitude goes to manager Roberto Dazzo for caring about our relationship and proactively taking the steps he did to rebook us at Palazzo Stern. GRAZIE MILLE!!"