"Our month-long stay at Hotel Lungarno in Florence during January 2026 was nothing short of exceptional. Although this was only our second visit to Hotel Lungarno—we previously spent two wonderful weeks here the year before—it further confirmed why this property has become one of our favorite places to stay in Italy.
Over the years, we have also had the pleasure of staying several times at Portrait Firenze, another outstanding property within the Lungarno Collection owned by the Ferragamo family. In fact, it was the consistently extraordinary level of service we experienced there that first inspired us to try Hotel Lungarno. We are delighted to say that the same commitment to excellence is evident throughout this remarkable hotel.
A special thank you goes to Andrea, the Guest Relations Manager for exceptional professionalism and to Giulia, the Front Desk Agent for the warm, personal attention that helped make our stay so memorable. The entire Guest Services team consistently went above and beyond to ensure every detail was handled flawlessly.
We arrived after my spouse had suffered a significant fall prior to our trip, which created some unexpected challenges during our first few days. The maintenance and housekeeping teams were extraordinarily gracious and accommodating as they helped us through several mattress changes until we found the arrangement that best supported a comfortable recovery. Their patience, kindness, and genuine concern were deeply appreciated.
For this visit, we stayed on the apartment side of the property in one of only four beautifully outfitted accommodations. At approximately 100 square meters, it was quite possibly the most beautifully appointed room we have ever experienced. The apartment was spacious, elegant, and thoughtfully designed, providing all the comforts of home while maintaining the luxury expected from a world-class hotel.
One feature we particularly appreciated was the small but fully functional kitchen. The hotel thoughtfully stocked it with pots, pans, dishes, and silverware, allowing us to prepare a couple of authentic meals during our extended stay. The full-size European refrigerator was another wonderful convenience, making it easy to stay hydrated and store leftovers...so many leftovers!
The housekeeping team was exceptional throughout our month-long stay. I believe nightly turndown service is reserved for the hotel side, but for us, this arrangement worked perfectly and was more than offset by the quality and professionalism of the staff. Please remember to tip your housekeeper; they may be your best friend in Florence.
The hotel itself is exquisite, featuring elegant interiors with subtle nautical influences that reflect its unique distinction as the only hotel in Florence situated directly on the Arno River. The design is refined, sophisticated, and perfectly complements the surrounding beauty of the city.
The location is equally outstanding. Situated on the Oltrarno side of Florence, just across the Ponte Vecchio, Hotel Lungarno provides ideal access to both sides of the city. Whether exploring museums, shopping, dining, or simply wandering Florence's historic streets, everything is conveniently within reach.
Having been a concierge at a 5-star resort in a previous life, what ultimately sets the Hotel Lungarno apart is its people. From Guest Services to Housekeeping, Maintenance, and every team member we encountered, the level of care and attention was truly remarkable. After two stays—and more than 6 weeks spent enjoying this extraordinary property—we can confidently say that Hotel Lungarno discreetly delivers one of the finest hospitality experiences we have ever encountered. What a place to call home!"
