Mangia’s Brucoli Sicily Autograph Collection by Marriott

"We arrived on Sunday after our wedding, excited to begin our honeymoon. Sadly, our stay quickly turned into a nightmare. On Monday evening, we decided to dine at the buffet. The food on the hot plates was cold — not just that night, but also every morning at breakfast throughout our stay. I chose the chicken for dinner, which turned out to be a serious mistake. By Tuesday I began to feel unwell, and by Tuesday night into Wednesday morning I was extremely sick with what the doctor later confirmed was severe food poisoning caused by the chicken. I had a high fever, chills, headache, neck and back pain, and no electrolytes left in my system. On Thursday morning my husband had to request a doctor through reception. The doctor arrived promptly and was excellent — kind, professional, and very helpful. However, the hotel’s own response was shocking. My husband visited reception several times for updates, but no one apologised, checked on me, or offered any form of support. I never received a courtesy call or even a simple “how are you feeling?” — let alone any kind of proactive compensation or gesture of goodwill. Only after I explicitly requested both did they finally respond (€130 off our bill, wow so generous). For a hotel marketed as a five-star resort, this level of service and care is completely unacceptable. In addition to the food safety issue, our King Superior room was very small, the shower head far too big for the shower itself, and the Chromecast was so old that it couldn’t connect to any device. No streaming services were available either. I dread to think what the standard rooms are like. This was meant to be our honeymoon — a time to relax and celebrate. Instead, I spent two days bedridden and seriously ill. I would strongly advise others to avoid this hotel until they take proper responsibility for food safety and guest wellbeing."

"Very disapointed with the hotel, the rooms are dark and the hotel is tired and in need of an update. The food is average at best and far too expensive. They close the outside restauarants when its raining leaving the buffet as the only place to eat. The buffet charge is £40 per person for very average food. The food choice remains virtually the same every day for lunch and dinner."

"Very relaxing stay. Great resort, a little off the beaten track. A car would be useful for excursions. Europcar rental on site so okay if not booked before travel. Regretfully Local restaurants had begun the seasonal wind down so limited choice. Mangia’s was great. Probably worthy of a visit earlier in the season. No complaints on our part."