Villa Igiea Palermo A Rocco Forte Hotel

"At the beginning in the reception, they told me to upgrade the room if I wanted to check in on time. But I couldn't even check in at 15, they told me my room would be ready at 15:15-20. After delayed check in there was no apology or explanation for what I have experienced, they just told me there is a large group as if I was unwelcome, which made me think if they didn't want to accept individual guests or not. After delayed check-in, I found a pubic hair in the closet, I asked to change the room at least they didn't again, I couldn't use the toilet out of disgust."

"Villa Igiea, sits majestically on the the Bay of Palermo with wonderful vistas. The hotel is immaculately kept, whether it be the gardens, pool area or outside dining areas. Nothing is out of place. The room we had was again tastefully decorated and had everything you might need while away from home. The staff are professional, polite and respectful . They all ( whatever their role) show a love and respect for Palermo and Sicily which was wonderful to see. The hotel restaurant had a fairly restricted menu but uses local produce where it can. My personal view was the food didn’t quite hit the standard I would have expected for this class of hotel. However, the bar and casual dining area was very very good indeed. The shuttle bus in and out of central Palermo is invaluable if you want to access all the historical sites etc. Overall I would recommend Villa Igiea if you are spending a few days in the city."

"First stop on a tour of Sicily. The hotel is beautiful. Staff were efficient and friendly. Although the facility looks large it has a comfortable feel. Our room was beautifully appointed. Breakfasts were outstanding. Meals in the dining room or bar were excellent. Overall service was outstanding. Could not recommend more highly."