Grand Hotel in Porto Cervo

"The hotel was clean with stunning views and a lovely beach and pool. Staff could not have been more friendly. Some areas of improvement would include modernising bathroom, shower is tiny anybody above average size may struggle. Restaurant, menu is small and a little over priced, however pool side snack good."

"We paid in full in March (non-refundable) directly via the hotel’s email. Upon arrival at 10 PM, the front desk tried to charge us an extra €450. It took 45 minutes, three trips to the back office, and even taking my phone away to check my email (instead of searching it on their hotel computer) before they admitted it was already paid. No apology. No welcome drink. Not even water – despite us having a pregnant guest with us. Room & Amenities • No coffee machine – just a kettle with nothing to make (no tea bags, no coffee, no sugar). • Water in the room is €4 per bottle – unacceptable for this price point. Breakfast • Staff never cleared plates – we had to eat on plates stacked on top of dirty ones. Service • Expect to call 5+ times before anyone answers the phone at reception, the bar, or the restaurant. Beach Situation • The “hotel beach” is public and costs €45 for 2 loungers + 1 umbrella. • Even after paying, no service is provided – no drinks offered, no help unless you beg. • Staff give conflicting information: beach staff told us to book at reception, reception told us “We don’t have a beach.” • The “lifeguard” only sets up chairs when asked repeatedly. Food • Pool bar food is poor quality for the price: • Niçoise salad (€16) = plain lettuce + canned tuna. • Club sandwich = two thick slices of bread, one tomato slice, and two tiny chicken pieces. • Restaurant service is painfully slow: dirty tables sit for 20+ minutes while waiters walk past empty-handed. Hidden & Wrong Charges • At checkout, our bill included €200 of items we never ordered – other guests were also disputing their bills. • Room service costs €10 per delivery, but this is never mentioned until days into your stay. ⸻ Bottom line: Disorganized, overpriced, and far from any suitable standards. Service is inattentive, the beach is a money trap, and billing errors are common. Save your money – you’ll have a better experience at a true 4-star hotel elsewhere."

"We received a rather cold welcome from the night manager upon arrival, who insisted our booking for 2x rooms could not be found. We were put up in a small temporary room for the night, but the inconvenience was more than compensated for in the morning by Romina. She upgraded our room and we loved our stay in the end. The hotel restaurant offers a decent lunch. The sea is magnificent for swimming. The beach is beautiful, but the price for umbrella hire is outrageous. Thank you Romina and staff 🙏🏼🫡"