Grand Hotel Palace

"We have stayed 5 wonderful nights celebrating our 8th wedding anniversary in September and this was very important trip for us due to not being able to travel for good for the last 6 years. I could proudly say that was wow experience and worth the wait from the first entry till we needed to say see you next time. Firstly, the luggage porters were excellent picking up the baggage straight from the car and warmly welcoming us. Secondly, The Head Concierge Manuel and his excellent knowledge about the great places to visit and curated our stay until the last minute. Thirdly, arrival and departure experiences were top tier with the passion of Claudia, Diana, Kevin’s and the young lady( I believe she was new) who contributed to us feeling home away from home. Fourthly, Matteo was kind and caring every morning at breakfast and made us feel inpatient to go to the restaurant every morning. Last but not least Thank you to the GM at this property for setting such passionate team who provides true 5 star service without fail. Well done, we cannot wait to return!"

"Unfortunately, our stay at the Grand Hotel Palace in Rome fell well short of what we would expect from a 5-star hotel. The front desk staff were not particularly helpful, with one young lady in particular consistently appearing to be in a bad mood. We reported on several occasions that the shaver socket in our room was not working, as we needed it to charge our toothbrushes, but nothing was ever done to resolve the issue. The breakfast was also disappointing for a hotel of this standard. The scrambled eggs and sausages were cold, even when we attended at the very start of breakfast service at 07:00. Housekeeping was another issue. There was mould around the bath, shower gel was left empty and not replenished, and on one occasion used glasses, cups and coffee pods were removed but not replaced. We had to contact reception and ask for someone from housekeeping to bring replacements. Overall, the hotel has the potential to be a good 5-star property, but the level of service, housekeeping and breakfast quality during our stay did not meet the standard we expected."

"This hotel is fine from a utilitarian perspective but there is a lot of room for improvement. The front desk staff are not terribly helpful (they never once were able to break larger bills when needed to tip bellmen) or friendly. The breakfast was fine but not great (though service was better there). The room lacks counter space which is needed when traveling between cities - this despite the fact that there was plenty of floor space. The location is also mediocre. Directly across from the US Embassy the hotel is located in a nice area but almost too quiet and lacking in amenities."