Mecenate Palace

"Shocking customer service. We had our honeymoon here in 2016 and booked to return for our 10th anniversary July 2026. Due to flight issues from the UK our trip was cancelled . We were so upset and disappointed. I have contacted the hotel via email 5 times now asking if they would issue us with a credit note so we could book for July 2027 for our anniversary. No reply whatsoever."

"It's a pretentious 4 star hotel near Roma Termini. The location is the greatest asset of this hotel. Also the breakfast starts early at 7:00 and it's delicious. They do offer takeaway breakfast, but it's rather disappointing (they give bottles of water though). Other than that, the rooms are rather small, but clean. They had some issues with hot water during my stay. The staff is a mixed bag: some of them are friendly and helpful, but there are some grumpy receptionists. If you don't care about the atmosphere and need a rather affordable hotel in the center of Rome, this is your pick."

"Location wise it's really good, however the hotel is very tired, it's not a 4 star, the revolving door is quaint, the bedroom is cramped at best, the shower is poor, the city of Rome is very disappointing, apart from the tourist areas which are kept reasonably clean, the rest of the city is a massive disappointment, you have to go a long way to find a wall or door that hasn't got graffiti splashed all over it, as for litter, it's everywhere, it's as though the council couldn't care less, we wouldn't go back and Naples is no better very similar to Rome, if you do venture to these places take plenty of spending money, we spent more in Rome for a two night stay than we did in NY at Christmas for 4 nights two previously"