"From the moment we arrived, our experience was nothing short of exceptional. We were a group of three siblings traveling with our partners, each in separate rooms. Due to a booking mix-up, our brother had accidentally reserved a room at the sister hotel down the road—but the staff went above and beyond to accommodate us so we could all stay together. There was a small upgrade fee since the room was nicer, but it was absolutely worth it. You could truly see how hard they worked to make this happen for us.
We arrived early and were so grateful they allowed us to store our bags ahead of check-in, which made our day so much easier. The complimentary breakfast each morning was phenomenal—fresh, abundant, and beautifully presented buffet-style. A special thank you to Genwei (I hope I’m spelling that correctly!), who took such great care of us—bringing espresso, cappuccinos, and even warming up my croissant. That level of attentiveness did not go unnoticed.
The rooms were spotless, and the nightly turndown service was such a luxurious touch—fresh sheets, replenished toiletries, and new coffee each evening made it feel like we were checking into a brand-new room every night.
The staff continued to impress us throughout our stay. When taxis were nearly impossible to find due to a soccer game, they quickly arranged one for us. They were also incredibly responsive via WhatsApp, available practically 24/7 to assist with anything we needed. I even reached out about arranging a couples massage, and they were more than willing to help, despite our packed schedule not allowing us to follow through.
But what truly set this hotel apart was their kindness and dedication: I accidentally left my scarf behind, and with only 15 minutes before our train departure, I had no way to go back. One of the staff members literally ran to the train station to return it to me—we received it with just two minutes to spare. Thanks to them, we made our train. I will never forget that moment.
This hotel exceeded every expectation. From start to finish, the entire team was warm, attentive, and genuinely cared about making our stay perfect. I cannot recommend this place enough—truly one of the best hospitality experiences I’ve ever had."
