Grand Hotel De La Minerve

"Although this property has a great location and a recent renovation, there are many issues. The value simply isn't there for a hotel with a poorly equipped gym in an old hotel room (no room for more than two people), a spa that has no pool or sauna - only treatments and a hammam spa that requires pre booking. The rooftop restaurant, although a pleasant environment, has poorly trained service staff and inedible food. Lastly, for a €2000 per night cost for a basic room, it is surprising to be charged an additional €90 for 'staff gratuities' on checkout. It would have been nice to have been informed of this policy on check in, and frankly I have never experienced this in any other hotel property internationally. I would suggest patronizing one of the many other luxury hotel options in Rome."

"wanted to,try this place as new hotel to the Accor family. Location. 5/5 awesome location right in the middle of the Mars Campus with 2 minutes to get to the Pantheon. Less than 5 to get to Piazza Navona, Trevi Fountain and 10 to the Coliseum. Multiple gelato and restaurants nearby with 3 small supermarkets nearby. Across the street is a Bernini sculpture outside and a Michelangelo in the church. Room. 5/5. Originally booked a Superior room but was upgraded to a Grand Deluxe room. Room was very well maintained and clean. Website says room should be 41 sq m but was told 35 but was more 32. Could not complain as an ungraded room. Quiet and could not hear much noise from outside despite being close to Pantheon. Minibar fridge lets you have complimentary soft drinks and non alcoholic spritz drinks. Turn down is efficient but they give as a gift the same ear plugs and sleep mask each night. Two small cookies were also left with the masks. kind of repetitive to give masks and ear plugs each night if you stay for six nights. they aslo have a clothes steamer and hair straightener in the room service. 3/5 this is where the hotel drops the ball. reception staff was friendly and check in and check out was good. housekeeping was inconsistent. we requested four bath towels everyday but they missed on two days. requested extra bath towel and received bath robe, asked for hangers with clips and got regular ones. Amenities in the washroom were not replaced everyday when depleted. Door staff would often stand around and chat with each other sometimes blocking the door. Some would not acknowledge us when we returned or left. Some restaurant staff would stand and chat with the hostess and others would run around doing most of the work. When breakfast was busy, plates would pile up on the table (esp if you sat in the overflow area) Food. 4/5. breakfast was included and was a buffet with ordering. the buffet selection was very good with cheeses and pastries. large selection to order from and as many times as you wanted. When busy the food would come slower. Fast if you went early in the morning. Lunch menu is small but good quality Accor. 4/5 was welcomed as an Accor member and received an email prior to check in from Daniel who is the hotel’s Accor Rep. he reached out to ensure things were ok prior to and during our stay. Received a bottle of champagne and cake as a welcome gift. Only gaffe was the welcome drink. They need to fox their welcome drink to be on the app. Reception initially said come and get voucher when you want, then said just show your app, bartender knew nothing of the drink and had to go back forth just to get your welcome drink. Should be easier to get the benefit that we earn as members. overall the hard product is very good but the service is where it losses it ratings. Service should have much better for the price point and brand. would still recommend but they need to up their service."

"The website advertises the transfer offered in both directions. The response is one-way only (see image). I am giving up on it. The sink area is particularly restricted (see image) and the hook is a masterpiece of simplicity with a bathrobe heavier than usual. The breakfast area is not large enough to accommodate the hotel guests in good conditions (waiting and tables in the middle of the walkway). I am giving up on it. The bar doesn't open until 12:00 PM and they don't know about the welcome drink associated with my status. I am giving up on it. Several times, the doorman stands in the middle of the hotel entrance door to chat with another person! The staff enters the rooms without necessarily knocking and sometimes leaves immediately, so for no apparent reason. Next time, I will go elsewhere."