Hotel San Giovanni Roma

"I am a regular customer of the Hotel San Giovanni in Rome, but after my last experience, I cannot help but advise against it. During the night, the room's electrical panel was overheating and emitting a loud buzzing sound, so much so that it forced me to cut the power. A problem that raises serious questions about safety. But the most scandalous aspect was the behavior of the receptionist at check-out. To obtain a simple invoice, requested repeatedly since my arrival, I had to face an absurd sequence of excuses, buck-passing, and provocations. “It is not my job to make invoices, I only let people in and out,” he replied, even going so far as to laugh in my face while I was trying to resolve the situation. The climax? After mocking me further by pretending the invoice fields were being deleted by mistake, he ordered me to leave and never come back, threatening to report it in their internal “group” because I asked him “are you done being a smart aleck?” It is a paradox: you pay for a room, you suffer a potentially dangerous service failure, you ask for a tax document, and you are treated like an unwanted person. Behavior of disconcerting arrogance and rudeness, unworthy of someone who works in hospitality. The only positive note: the night shift receptionist, an exquisite and professional person, who deserves to be distinguished from his colleague. The real shame is not just the poor service, but the total lack of respect for those who pay to be hosted. I also point out that the new ownership of the property is applying new rates that are no longer in line with the mediocrity of the facility and the terrible service it offers."

"At the end of July, I booked one night at this hotel for the end of October thanks to an exceptional promotion for some dates at the end of October: stumbling upon an American site that advertised offers in hotels all over the world, I noticed that this hotel for October 30th was offering a promotional rate around 40 euros, breakfast included, and on other dates at the end of October prices around 60 euros, also breakfast included. The heavily discounted rates were available both on the hotel's website and on the main booking portals. I chose Booking.com because as a Genius 3 member I was able to take advantage of an additional discount that brought the rate down to 34.80 euros, taxes included. Even though the hotel is quite out of the way and off the tourist routes, it was fine for me because the following day I would have a wedding in the area, and then that rate was really good. Now, however, comes the bad news: in the last few days (two months after my booking) an email arrives from the hotel in which they claim that, due to their negligence, they entered a wrong rate both on their site and on other booking portals and they invite me to cancel the booking and rebook at a rate ten times higher (and much higher than better and more central hotels). Something that I, after having heard, after endless attempts, the customer service of Booking.com, did not want to do. Today the surprise: booking canceled by the hotel without much ceremony and obviously without my consent. Booking.com claims that the hotel entered an incorrect rate, and so I ask myself, assuming this is true and the hotel didn't just decide to give my room away to some guest who pays more, why does the hotel wake up after two months with the story about the wrong rate? Moreover, on the day of my booking I had already contacted the hotel to ask for an early check-in at 2:00 PM instead of the standard 3:00 PM time, and the hotel had replied that it was not possible, a sign that they had already examined my booking, but for two months they were careful not to inform me, forcing me, only one month before my stay, to book another hotel (certainly more professional than theirs) at prices significantly higher than those that were offered two months ago by all the booking portals. Totally useless Booking.com, whose customer service is unreachable unless you spend hours on the phone, and which I will avoid using in the future if they include real scammers among the hotels they advertise. For my part, I will report the matter to the AGCM (Italian Competition Authority) and I will involve consumer associations for unfair commercial practices, misleading advertising, and violation of consumer rights in contracts and tourist services. If, assuming but not conceding, there was a good-faith error in entering the rates, the customer MUST be informed immediately and not only after two months, despite the hotel having already examined the booking and the customer's requests. In light of this, the hotel is absolutely not recommended if you do not want to be scammed."

"Good value for money in this hotel located in a residential area. The breakfast staff was friendly. Other than the blond woman at the reception most of the staff was friendly and informative. The neighbourhood is not touristy, and offers quick access to metros, convenience stores and restaurants. For those wanting to be near central touristy sites you may find this a little out of the way. But overall, safe, clean, and convenient."