iH Exclusive Milano Ambasciatori

"This hotel is situated in a superb location. About a 5 minute walk to the Duomo (Cathedral) and Milan’s sights and attractions. The hotel staff are all friendly and professional, and were very helpful in assisting my wife Tracey and I (Mick), from the UK, navigate the city. The rooms are of good size and spotlessly clean. However the bathroom fittings were a little tired with scratches (which were uncomfortable when you used the bath/shower). Daily cleaning and replenishing of items in the room were good, but on occasions the tea and coffee weren't restocked and we had to ask for more. This was rectified immediately by the reception staff. The hotel’s best feature is its 11th floor roof top bar, which has fantastic views of the city. It even has blankets and electric heaters for when temperatures fall. A big thanks has to go to the bar manager Mario who became a friend with his fun, friendly and professional manner, making each visit to the bar a special occasion. The bar serves food but there is no paper menu, they use QR code orders. Tracey and I are unable to use this type of technology but Mario and his staff helped us overcome the issue, lending us their cell phones to read the contents of the menu. We believe that there should be the option of paper menus for anyone, like us, who can't use QR codes. Overall this was a very nice stay, and we have already recommended the hotel to family and friends."

"If you just want location and don’t care about room or facilities this could work. To be fair the room looked as per booking site, I did not realise how old and tired it would be. They are really bad and not worth the money. Also had mosquitos in my room. Receptionist laughed it off and said not possible in November. You can see the pictures when I finally caught some on second day, so have lovely bites to show for my time here. Also asked politely for slightly later check out and pretty abruptly told €95 for another night to check out at 1. They would have to pay me to stay another night here."

"HOTEL SCAM!!!! I wanted to share our recent experience with iH Hotels Milano Ambasciatori in Milan, Italy which has left us feeling extremely disappointed and frustrated. We encountered what we can only describe as a complete scam. Our family faced an emergency with the sudden passing of a loved one, and despite giving the hotel 17 days' notice prior to our departure, we received no condolence or understanding from them. Instead, we were met with a cold and impersonal message. To make matters worse, our business colleagues who also stayed at this hotel shared their own dissatisfaction, citing a lack of customer service and exorbitant prices. Given our experience, we strongly advise against staying at this hotel. There are numerous other options available that offer better service at a lower cost. Please save your money and choose a hotel that values its guests and offers genuine hospitality. This was their response: iH Hotels Milano Ambasciatori Good Morning, we are very sorry for this bad situation. We understand the situation and we can propose to freeze this amount for the nex stay. If you like you can use for the next year within 6 months, based on the availability. Waiting for your prompt reply, Would you stay here after this response?"