"We just returned from a week at this hotel, and after seeing many of the other properties in the area, I can confidently say this hotel has the best location and some of the most breathtaking views in Sorrento.
Pros
The Staff
The staff truly made our stay special. We especially want to recognize Aniello Somma. Every interaction with him made our day better. He has an incredible ability to lift your spirits and make you feel welcome.
We would also like to acknowledge Rossella (or Roxalina—I may have the name mixed up), the dark-haired front desk associate studying to become a teacher. She checked us in, immediately made us feel at home, and went above and beyond when our return flight was disrupted.
Christina at breakfast was wonderful. No matter what was on the menu, she made it sound exciting and special. We also appreciated Alex at the pool, along with Salvatore and Angela at breakfast, who were consistently kind, attentive, and welcoming. There were many others who contributed to making our stay memorable, and we apologize for not remembering every name.
Location
The hotel sits on a cliff overlooking the water and offers spectacular views. It is about a 20-minute walk into town, and the complimentary shuttle runs every 30 minutes, making transportation very convenient.
Pool & Beach Club
The pool area was beautiful, and the staff ensured we were comfortable throughout our stay. The beach club had a fantastic atmosphere, excellent food, and attentive service. The water was chilly but refreshing. One thing to note: the elevator from the beach stops operating at 7:00 PM.
Special Excursions
The hotel helped arrange several private excursions for us. Thomas, our driver, was excellent—professional, attentive, and knowledgeable. We also had a private guide, Johnny, in Pompeii, who did an outstanding job making the experience engaging and educational for our teenagers.
We also visited Positano and Ravello. Both were beautiful, but if I had to recommend one destination in the area, it would be Ravello. The views are stunning, and it feels far less crowded than some of the more famous towns along the coast.
The Hotel & Spa
The hotel itself is elegant, beautifully maintained, and incredibly relaxing. We enjoyed a couples massage at the spa and found the pricing reasonable compared to other luxury resorts. The only downside was that the elevator to the beach passes through the spa, so occasional foot traffic could be heard during treatments.
Food
The food was generally excellent, with fresh, high-quality ingredients. Most importantly, my son has food allergies, and the staff consistently made us feel safe and comfortable throughout our stay.
Cons
I hesitate to list any negatives because we truly loved our stay, but a few items may be helpful for future guests:
During our six-night stay, there were three weddings on the rooftop terrace. We only had one opportunity to enjoy the rooftop views because our excursion days overlapped with the days the rooftop was open. This was one of the features that initially attracted us to the hotel, so it was disappointing to have limited access.
The rooms and bathrooms are quite small. We stayed in three different rooms during our visit, and two of them felt particularly compact. While smaller rooms are common in Europe, these were smaller than expected.
One evening's buffet dinner was average compared to the otherwise excellent food offerings. That said, the live band performing that evening was outstanding.
The pool menu was somewhat limited, with several burger options but not a great deal of variety.
Overall, these are minor criticisms and would not prevent us from returning. In fact, after researching and seeing many other hotels in the Sorrento area, I still believe this is one of the most beautiful and best-located properties available.
Whether you're visiting as a family or looking for a romantic getaway, I highly recommend this hotel. The views, service, and overall experience made for an unforgettable stay."
