"Sorrento was a great trip for us made even better by the hotel. Hotel Mediterraneo was brilliant. From the moment we arrived to the moment we left, the staff were kind and accommodating. Nothing was ever too much, and we noticed that throughout our whole stay. On arrival, Giuseppe sat us down and took us through everything we needed to know. He was a real standout throughout our visit. He'd catch up with us most days as we walked past reception, asking how things were going or what our plans were. We had plenty of laughs and friendly chats with him. It wasn't just a quick hello - he built a genuine rapport with us, and that made the stay feel more personal. It's very clear why he's the first person you see. Alessandro, who greeted us at breakfast most mornings, was also a standout. He was very friendly and would remember little things which is really impressive given how many guests he must see. Someone that clearly tries very hard in his role.
Breakfast itself was excellent. There was a lot of choice from the buffet plus à la carte menu with plenty of options. The cooked dishes were just the right size. Not too much, but enough when you're also helping yourself to other bits. And the view while eating breakfast was incredible – a very nice way to start the day.
Our room was fresh, airy, and comfortable, and for the majority of our stay, it was very quiet. There were a couple of evenings right at the start, over the weekend, where music from the rooftop bar could be heard until around midnight. The rooms are soundproofed to a degree we’d say, but on those specific nights the music was still quite loud from our first floor room. After a full day of exploring, we sometimes hoped to be asleep by around 11, so on those nights it did make that difficult. Perhaps keeping the volume a little lower later on would improve the experience for guests who aren't using the rooftop bar. The bathroom was great too. One small thing I'd flag is the shower head. It looked a bit older than the rest of the bathroom and a bit out of place. It seemed like it had reached the end of its life and could do with replacing. It did seem to affect the water pressure on and off, but it certainly didn't feel like a cleanliness issue.
The complimentary shuttle into town was fantastic. We ended up using it more than we thought we would. We enjoy walking, but on hotter days, the shuttle was a great option. Even when one was full, they were often very accommodating, putting on additional runs where possible.
The private beach did sound very cool when we booked but we didn't use it in the end. From the way it's advertised, we thought it might feel a bit more private to hotel guests. However, when we went down to take a look, it was very busy with lots of people around. It looked perfectly okay, but it wasn't the relaxing vibe we had imagined, so we decided to stay by the pool instead. Honestly, the pool was so good that we didn't feel like we missed out. I wouldn't call it a negative; it's just something to be aware of. On that note, the pool area was a highlight. Plenty of sunbeds, good service, and a really nice atmosphere. The only thing I'd say is that the lunch and snack menu felt very limited and a bit pricey on the days we stayed by the pool. A few lighter options would have been good.
The rooftop bar had incredible views and the service was excellent. The problem for us was the pricing. At 25 euros for a cocktail and a silly amount for a bottle of wine, we would have loved to spend more time up there, but it just didn't feel justifiable. We did go up twice. Once to see it and once for the fireworks on our final night, which that was nice. However, the atmosphere just felt noticeably different from the rest of the hotel. It did feel like it was aimed more at a wealthier clientele, which felt excessive. It made the space feel a bit separate from the otherwise welcoming, normal vibe elsewhere. The drinks we did have were well made, the views and service spot on, but overall, it just felt more exclusive than we expected.
The turndown service in the evenings was a lovely touch, and the cleaners did a really good job of keeping everything tidy.
Overall, the whole experience was great. The hotel was honestly a real highlight for us and while there were a few small things that could be looked at, nothing that would stop us recommending it or coming back again in the future. Thanks to all the staff as they really are brilliant."
