"The staff at this hotel were extremely rude and unprofessional. This was not the warm, welcoming environment you would expect from a five-star hotel. I had my wedding at this hotel, and from the very start (after signing our contract, of course), communication was terrible. My questions would go weeks without being answered, and I would have to send multiple emails to even get a response. Half of the time, the responses I got never actually answered the question I asked. Then, when we arrived at the hotel for my wedding, it was apparent that my wedding was a big inconvenience for most of the staff members at this hotel. On my wedding day, the staff was primarily concerned with making sure they would be able to get their midnight swim in, so they prematurely took down the table and moved all of mine and my guests’ items. This caused a lot of items, including our vow books, to be misplaced. There were several other items, like sunglasses and the notes we hand-wrote our guests that were also lost or thrown away. When we tried to ask for help from the venue to look for our missing items, we were met with disdain and hostility. Only one of the staff members was kind enough to help us look with a flashlight. Since our items were not able to be located, we asked the front desk if anyone had turned them in or if they could make a report in case anyone found them when the sun was out the following day. Again, this seemed like a burden to the team member at the front desk who didn’t even start to write a report until I begged him to, in hopes my vow books would turn up. The following day, the event manager, Antonella, sent a highly disappointing email. Her email focused entirely on the alleged behavior of members of our wedding party without any acknowledgment of the conduct of hotel staff or the events that led to those interactions. Her email even asked us to apologize to the staff, the same staff who actually yelled at me while I was standing in my wedding dress asking if my vow books were accidentally thrown away in the chaos of their premature clean-up. He screamed at my husband and me and told us to “floor minus 2 and look through the trash for them." Again, this is not the “welcoming, respected, and safe” environment Convento di Amalfi boasts about. With that being said, the woman who checked us into our hotel couldn’t have been nicer; she even upgraded us to a suite, and there was fruit and champagne waiting for us inside. The woman checking us out was also very kind. I thought it was very nice that Convento di Amalfi gave my husband and me personalized luggage tags as a wedding gift.
My wedding turned out beautiful, however the dinner service was over an hour and a half behind schedule. Since the wedding had to promptly end at midnight, we had to ask them to speed it up so we could start the after party. Since they took down the table early, this lead to most of the guests not getting dessert, along with the chaos of all of the missing items. "
